Fraud on debit card - NatWest dragging their heels

18cc

safe in what respect ? they have a uk banking licence and full fscs protection...

peterbaker

The_Boss wrote: »

Re. getting a new account, that's a bit of a worry given our mortgage is with Natwest too.

18cc and eskbanker are both right though - if you can get a new account set up smartly so you can jump ship at will for everyday banking, it protects you from being stuffed if NatWest start playing real silly-bvggers on the current account you have with them!

In what way are you worried about the mortgage? It may be NatWest also, but it's an entirely separate matter surely, and not as risk so long as you make regular payments (doesn't have to be from a NatWest account)?

Punmanuk

Like closing people account randomly and not giving them their money back.loads on trust pilot. I know it could be to do with fraud etc..but there is just too many every day I see

eskbanker

Punmanuk wrote: »

Like closing people account randomly and not giving them their money back.loads on trust pilot. I know it could be to do with fraud etc..but there is just too many every day I see

I suspect you're referring to Monzo rather than NatWest, which is the subject of this thread, so if you want to discuss Monzo, I'd suggest that you'd be better doing so on one of the many threads about them rather than taking this one off topic....

18cc

Well as I say it doesn't really matter which bank you choose just as long as you are happy with the one that you settle on

Always best to have a second account up and running just in case the one you have gets either blocked or completely closed

ValiantSon

eskbanker wrote: »

I suspect you're referring to Monzo rather than NatWest, which is the subject of this thread, so if you want to discuss Monzo, I'd suggest that you'd be better doing so on one of the many threads about them rather than taking this one off topic....

They started just such a thread the other day: https://forums.moneysavingexpert.com/discussion/5872115/monzo-starling-pockit

Terry_Towelling

Do you know how the transactions were completed - phone/online/mag-stripe/chip-read/contactless? What has the card company said? The inference is they were telephone orders.

There are many possibilities here but there is also potentially another common denominator - the postman. Try asking to pick your next card up from a local branch.

When I used to work in cards (yonks ago) I was astounded to learn just how many postmen were arrested each day for card fraud.

Equally, any member of staff at any retailer where you make a transaction online or by phone can take all of your details and act fraudulently with them. Are there any other genuine transactions at the same retailer on both cards that preceded the frauds?

Skimming at an ATM is possible but that should get picked up quite quickly if several customers of a particular bank all experience fraud after visiting the same ATM - that said, I suppose the fraudsters could be moving their device from ATM to ATM. This way of committing fraud doesn't provide the CVV2 (unless by photograph) or address data though and these are often required for a phone/online transaction.

My money's on the postman.

scott_lithgows

Terry_Towelling wrote: »

Do you know how the transactions were completed - phone/online/mag-stripe/chip-read/contactless? What has the card company said? The inference is they were telephone orders.

There are many possibilities here but there is also potentially another common denominator - the postman. Try asking to pick your next card up from a local branch.

When I used to work in cards (yonks ago) I was astounded to learn just how many postmen were arrested each day for card fraud.

Equally, any member of staff at any retailer where you make a transaction online or by phone can take all of your details and act fraudulently with them. Are there any other genuine transactions at the same retailer on both cards that preceded the frauds?

Skimming at an ATM is possible but that should get picked up quite quickly if several customers of a particular bank all experience fraud after visiting the same ATM - that said, I suppose the fraudsters could be moving their device from ATM to ATM. This way of committing fraud doesn't provide the CVV2 (unless by photograph) or address data though and these are often required for a phone/online transaction.

My money's on the postman.

well you will lose it.do you think a postie is gonna !!!! away a 22k job for some pizza.?

p00hsticks

Terry_Towelling wrote: »

My money's on the postman.

To have done what exactly ?

The girlfriend physically received both the original and replacement cards.

So you appear to be postulating that the postman twice steamed open the mail, made a note of the her name, address and card number for later fraudulent use, sealed it up again so it was not possible to see that it had been opened and then delivered it as normal ?

Doesn't sound likely to me....

ValiantSon

Terry_Towelling wrote: »

Equally, any member of staff at any retailer where you make a transaction online or by phone can take all of your details and act fraudulently with them. Are there any other genuine transactions at the same retailer on both cards that preceded the frauds?

No they can't: not online. Online payments are made over a 128-bit secure connection that does not involve a human handling your payment data.