PCN @ Brentwood Station full payment made before noticing I had a ticket

atanks

Have received two PCN's within two weeks, usually pay for the ticket upon arrival at my desk at the beginning of the week due to previous payment issues over text even though I have had an account for nearly 3 years... both times I have made full payment as the fee is fixed at a daily rate regardless what time you arrive but the warden has obviously changed what time they check the cars one as early as 8:20am?

Could not find any threads where this specific scenario was the case have currently appealed both mentioning the payment reference and will update a response once they reply but wondered if this was worth raising further and making a complaint and if so has anyone actually had any success with this?

twhitehousescat

Brentwood Station

who is the parking co involved , and what does the signage say about paying by "app"

Coupon-mad

have currently appealed both mentioning the payment reference

Tell us you DIDN'T blab about who was driving? Please...

atanks

Just realized they have updated the signage... it now says you have to pay within 10 minutes of parking but further down mentions multi day/season tickets parking can be over the phone or online...

Maybe, Not mentioned I was driving BUT just that I have used the car park for over 3 years

Thorsson

atanks wrote: »

Not mentioned I was driving BUT just that I have used the car park for over 3 years

It's pretty well inferred from that, isn't it?

PS I would appeal to Abellio East Anglia - might work. The MD is Jamie Burles.

atanks

Agreed, do Abellio own the land as the station is run by TFL as it!!!8217;s the new Elizabeth line... or TFL Rail

Thorsson

atanks wrote: »

Agreed, do Abellio own the land as the station is run by TFL as it!!!8217;s the new Elizabeth line... or TFL Rail

No, you're right. TfL Rail it should be. Their MD is Steve Murphy. I don't know him, but I hope he'll be equally appalled as I know Jamie would be by the predatory nature of his contractor.

Lots of people pay by phone and I bet they do that after having walked to the station (which can be a long walk - I know the car park), bought a ticket, caught the train, etc. which could easily take the 10 minutes before you even get your phone out. I certainly do it that way when I have to pay by phone. This behaviour is clearly not needed to actually protect revenue.

Presuming the charge is the norm for these cowboys, it could also be compared to the £20 you would get charged for not having a ticket on the railway (penalty fare), to show how unreasonable this is. I'd point out that I was a long term customer, has always paid and the rules had been changed (the 10 minutes) with no mention.

I'd also use the bit about what MPs have said about this scam and I'd end by saying something like, "I know your initial reaction will be to say that this is not something you can deal with, but the fact is that these firms only ever cancel these charges if told to by the firm who contracted them."

I might also be tempted to post something on TfL Rail's Twitter.

System

Who issued the ticket and was it a charge or a penalty?

atanks

I believe NCP has issued it but no direct mention of issuer just their branding...both in a way as it is a PCN so Penalty Charge Notice with the black and yellow border

waamo

NCP don't usually issue penalty charge notices. Does it actually say the word "penalty" on it and does it mention railways byelaws?

System

I believe NCP has issued it

Contact local council and ask who pays non-domestic rates. You'll want to know if it is NCP or the TOC or National Rail.

If it mentions penalty it should be TOC/NR that pays NDR and ticket times out after 6 months.

If NCP pays the NDR it will be a parking charge and you should be able to appeal to POPLA. It will say on the back

BUT .... follow Thorsson's advice first as it is the quickest way to get rid of these.