Raisin.co.uk are a disgrace

OceanSound

CMHEN wrote: »

I have opened a account with Raisin and have been trying to phone them since Monday. The number 03301 220200 simply does not ring or connect. I am not going to fund my account as this seems very dodgy.

Thank you!. I (like you) was going to invest with this company, but the support issues were a huge turn-off.
A proper company's phone line would have been fixed within hours, not days!

OceanSound

Like 'Wheres My Cashback' says (from a few post's back) maybe rkelly is making this up!

Then maybe all those customers complaining about the TSB outage is also 'making it up' . Surely, banks that always have the customer's best interest at heart , can do no wrong!

masonic

Some people's expectations differ greatly. For example, I was completely satisfied with receiving an automated response rather than a personalised email from a human being when I submitted my cashback claim. As it turned out, I, like rkelly, received my cashback much earlier than expected, but I, unlike rkelly, was satisfied with the result.

This might go some way to explaining why some people pursue one or two complaints in a dacade, whereas others get into double digits - and why some people can see the distinction between rkelly's experience as described in this thread vs the problems arising from the TSB situation, and others can't.

describes

I am currently on day 68 and they have informed me that it will be another couple of weeks before I receive the cashback.
They don't seem to get my point that I have waited 60 days as per the T+Cs and it doesn't seem that high a priority for them to fix

colsten

describes wrote: »

I am currently on day 68

Could it be you are counting calendar days, and they are counting working days?

describes

I asked but nope. They also agree that my payment is overdue and I am eligible. I just need to wait a couple more weeks for the backlog to disappear. It is because I funded my account in June and didn't instantly email. I didn't see a need to as I simply had to email within 30 days. I waited a week to make sure the account was set up fine and normal life events got in the way

Sea_Shell

Our accounts mature on 18th July 19 (we applied a few days before then) and we've had our bonuses credited this morning.

mark9660

My account was opened on 30th July and I received the £50 bonus on 26th August. I'm happy!

altec_09

Dear Raisin Customer,

We're pleased to inform you that your Raisin UK account is getting an upgrade. From mid-September your Raisin UK account will change to a new look Raisin Starling Account – but you will need to opt-in to benefit from these changes.

**********************************************

What's this all about?

ffacoffipawb

Does raisin offer a current account?

I hear on the grapevine that they will do very soon.