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Esa

Liz484
Liz484 Posts: 59 Forumite
in Benefits & tax credits
Does anyone know how you get through to esa on the phone. Have been trying since yesterday
«13

Comments

  • marliepanda
    marliepanda Posts: 7,186 Forumite
    How long are you holding?

    Do they give a 'quiet time' suggestion on the automated message like HMRC?
  • Liz484
    Liz484 Posts: 59 Forumite
    Over an hour each time
  • poppy12345
    poppy12345 Posts: 18,903 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The waiting times on the phone are very often long, especially since the numbers changed. Keep trying, is all you can do.
  • pmlindyloo
    pmlindyloo Posts: 13,099 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What is it you need to ask them/talk about? Is it something that can be done by letter?
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Liz484 wrote: »
    Over an hour each time

    Make sure the call is free, put it on loudspeaker as far as it can go, and get on with some ironing or something.
  • Liz484
    Liz484 Posts: 59 Forumite
    Just want to ask why my son has been refused esa
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Liz484 wrote: »
    Just want to ask why my son has been refused esa

    Are you his appointee, or has he given the DWP authority to speak to you? Just dont want you holding for hours for them not to speak to you.
  • kingfisherblue
    kingfisherblue Posts: 9,203 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Xmas Saver!
    8am is the best time to call. However, I have read elsewhere that ESA have been having problems with their phonelines over the last few days, so that might be contributing to the long wait. I can't ring at 8am, as I am getting my son ready for college. It tends to be mid afternoon that I can ring, and I'm usually on hold for around 50 minutes. I make a coffee first, and ensure that I have a puzzle book that I can abandon as soon as someone answers.
  • Liz484
    Liz484 Posts: 59 Forumite
    I am his apointee
  • pmlindyloo
    pmlindyloo Posts: 13,099 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    This decision really doesn't seem to fit in with the assessor's report that you received.

    https://forums.moneysavingexpert.com/discussion/5857102/esa

    What does the decision letter actually say?
This discussion has been closed.
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