Sainsburys Bank issues

TadleyBaggie

Sainsburys Bank seem to having a "TSB"-like upgrade issue. Since the weekend it had been impossible to see transaction information, all you get is this message:

We're upgrading our system, so can only offer limited online functionality for now. For transaction information – please call 08085 40 50 60.

Surprised this hasn't been mentioned as it's been ongoing for a 3+ days.

TadleyBaggie

Must be just me then...

LuSiVe

You didn't ask anything.....

I can't see credit card transactions or statements at the moment.

JGUK

Same here :-) Still down !

TadleyBaggie

I only (mostly) use the credit card for the Nectar points when I shop at Sainsburys, but I've heard that the existing scheme may be downgraded in the near future. The current issues and the inability to use a phone app is pushing me to find an alternative.

sausage_time

Same here, no view of transactions on the account - just the balance with an invite to call if you want more detail.


I tried again tonight after reading this thread. When I log in now I get "There are no active accounts to view"!


What is the world coming to?

sausage_time

I can see my credit card balance again this morning - but still no transaction details. Bozos.

TadleyBaggie

I sent them a message a couple of days ago, just got a response:

I'm very sorry to hear you have been effected by some of the technical issues we are facing at the moment. This has occurred following an update to the system at the weekend our digital team are working to get these issues resolves ASAP but at this time we don't have a specific time scale. If you're in urgent need of any information please call our credit card team directly on 08085 405060 then select Option 2 (credit cards). Calls from a UK landline and mobile number are free and lines are open 8am-midnight, Monday-Friday and 8am-6pm Saturday and Sunday. Due to the challenges we face the call queue is a little longer than normal. We are sorry for any inconvenience caused and thank you for your patience.

So they have no idea when it will be fixed.

ValiantSon

TadleyBaggie wrote: »

I sent them a message a couple of days ago, just got a response:



So they have no idea when it will be fixed.

They don't know the difference between "effected" and "affected" either (and their punctuation is truly dreadful too). I won't mention their poor grasp of tenses (oh, I just did). A good command of English should be a pre-requisite for anyone working in a customer-facing role, but sadly it doesn't appear to be in the vast majority of companies.

WillPS

As I understand is Sainsburys Bank use part of the old HBOS setup. You get the feeling it's not really had much done to it since Lloyds moved Halifax and BOS over to their systems - it lacks stuff like PDF statements. I think it's only very recently they've managed to start issuing cards with contactless, a good 6 or 7 years after it became standard elsewhere.

TadleyBaggie

Transactions showing up at last.