Storage heaters!

Terrylw1

Hi Susie,

Thats great news. At least something is moving now.

Npower will receive the details of the meter change & timeswitch issue with 10WD's. However, sometimes it can take 20WD's. So, Npower wouldn't be able to contact you for at least 10WD's anyway as they have to wait for the results. So, they won't be calling you yet. They can call the Meter Operator to check, but the industry regulations state that they should not update your account until they physically recieve the data. So, don't worry yet. Energywatch know this is the case too and will not push them at this stage.

So, they have transposed your readings as well? So, does this mean that all your consumtion has been billed as day rate when it should have been night rate only due to the stuck timeswitch?

From here they just need to assess your consumption use and decide on the % split between your peak/off peak and then amend your bills.

Just be aware that they have been charged for your heating being on all day. This means they will try to bill this to you. Thats unfair becaue they caused your heating to be on when you wounld't be using it.I would suggest you state thay to them and try to get them to write it off. Staff don't tend to consider that part.

Good luck


Terry


EDIT: Based on your latest post it appears that both Suppliers have been transposing your meter readings. Wth you having rate 1 & rate 4, I'll get you've got an AMPY meter.

I know that this issue started happening back in 2006 when Data Collectors were exposed as transposing the readings themselves as they take them the wrong way round on the meter and then transpose them when assing them to their data systems to sedn onto the Supplier.

The Data Collector will be able to correctly advise the Supplier on this as it's their fault, not the Supplier's. I've seen this plenty of times and the Supplier had no way of knowing until the customer complained. Time Pattern Regime (TPR) tells agents & Suppliers which way round you readings go, However, with these AMPY E7's (and certain meters in Yorkshire that begine with P - if my memory serves me correctly) they take the readings from the meter 1 way, then reverse them in the office to send off. So, if the staff don't do that - customer gets the problem when they read their meter.

It's an absolutely stupid policy and should be stamped out as it's caused lots of problems.

Yes, you can get PGen to amend it. As far as Suppliers Settlements go, they are not really supposed to amend data back further than 14 months (although many are doing this to 28 months due to trading disputes across the industry). However, if the customer has been billed caused a loss to the customer, they have no choice but to investigate and amend it. If they tell you otherwise, get it off to Energywatch as they have no legal right to overcharge no matter how far back.

There is no time barring on this, although they may try to disuade you.

Just be aware that your change of supply reading may also be transposed which means that alone may add 4-6 weeks onto the process.

Messy!!!