Virgin false advertising or honouring deal

DCFC79

I've been. VM user for a few months and it's been ok, not sure if I'll stay past my contract.

its_all_over

Londonlisa12 wrote: »

But my account is not going to be credited by the next bill but next month after this months is paid in full

I was repeatedly told by the virgin staff that no such deal existed.despite me directing them to the webpage it was advertised their attitude was stinking.

And this rethink by them has only come about due to a letter of complaint otherwise nothing would have happened .

I am happy to take my business elsewhere including my broadband and I am hardly libelling them when they themselves stated the advert was false and would not honour the deal.

Londonlisa, you really are blaming the wrong people with all your ranting about the deal you thought you missed.

If you bought from CarphoneWarehouse then the contract of what they offered should be discussed with them, as they are so big they often get special deals that the networks themselves don't do.

Londonlisa12

I have had a grovelling apology from Virgin mobile this morning.

It states their customer service staff were responsible for giving me the wrong information and they allocated the wrong data which should have been immediately rectified.

They have offered me 4 months free if I decide to stay I have until 16th July to decide.

Anyway alls well that ends well,thanks for the replies.

pmduk

And still the OP ignores CPW's involvement!

Cornucopia

I've recently signed up for a VM contract in a CPW store, and although there might be some technical issues with ownership of the contract, I would imagine it is VM, with CPW acting as their agent.

FWIW, if I had the same issue as the OP, I think I would probably be looking to VM to resolve it, too, mainly on the basis that whilst it could be CPW's fault, only VM can fix it (CPW would IME just offer cancellation).

Certainly, in the circumstances, I think there is a genuine choice for the consumer as to whether to take up an issue like this with the Retailer or Supplier, or both, or in some circumstances the Bank/Credit Card company.

mobilejunkie

What has the bank got to do with anything? Credit cards also would only come into play for a purchase - most contracts only use the credit card to verify identity so would be irrelevant. Legally, as pmduk has repeatedly pointed out. only CPW is responsible.

Cornucopia

mobilejunkie wrote: »

What has the bank got to do with anything? Credit cards also would only come into play for a purchase - most contracts only use the credit card to verify identity so would be irrelevant.

Bank - direct debit guarantee? Credit Card in the event of a CPA, downpayment or phone purchase. I'm talking more generally here, rather than the specific issues of the OP.

Legally, as pmduk has repeatedly pointed out. only CPW is responsible.

What I'm saying is that I don't think that's right. My contract (printed by CPW) is on Virgin paper, and I have messages regarding the contract from both CPW and VM. I see CPW as VM's agent, which is a common enough concept in contract law.

mobilejunkie

The first is not relevant as I explained - unless there was a payment for more than the mimimum covered by the up front payment for the phone. Even then, it would probably only cover the phone and not the airtime contract (depending on the t&c).

CPW are the people you dealt with on Virgin's behalf; it was they who made the offer and would be the entity you'd end up suing.

Cornucopia

In a purely practical sense, how would you see CPW resolving the OP's data allowance being wrongly set, other than by contacting VM?

The deal is still on sale, BTW, at CPW: VM £8pm, rolling 30 days, 1500 mins, 3GB data and unlimited texts.

mobilejunkie

Whether CPW contacts Virgin or not would be up to them In this situation my case would be against CPW for basic and obvious reasons. CPW could cancel the contract or pay for the part which was offered but not received. or give something else whcih I would either accept or reject. If they weren't forthcoming and I could prove what I signed up to with THEM was different to what I received I would do my usual where CPW is concerend. That would be a written demand to put it right, followed by a LBA, followed by legal proceedings for the difference in cost. I have done that several times - and CPW would be high on my record of such actions (though for different situations).