Get a full refund on your Samsung KS model television

in TV MoneySaving
7 replies 3.8K views
If you have purchased a Samsung KS model television you may be entitled to a full refund. Below is a link with all the information you need, all credit goes to paul1277.

hxxps://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund/td-p/358805
These models of television were misrepresented by companies when they sold them and because of this you are entitled to a full refund. Richer Sounds are offing a full refund or exchange with out argument. If you have purchased it else where there have been mixed results with some people getting partial to full refunds.
If you do get a refund or need help please post it on the link given above.

Replies

  • edited 13 June 2018 at 6:40AM
    mattbukmattbuk Forumite
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    edited 13 June 2018 at 6:40AM
    I'd like to add that I've just had a successful refund by Richer Sounds. Had the option to swap, credit or cash back. I swapped mine for an LG B7.


    It's a shame it's Richer Sounds taking the financial hit, as it was Samsung that lied to everyone, including them! I will not be purchasing a Samsung product for sometime now.
  • edited 25 June 2018 at 2:45PM
    MttJocyMttJocy Forumite
    3 Posts
    edited 25 June 2018 at 2:45PM
    mattbuk wrote: »
    It's a shame it's Richer Sounds taking the financial hit, as it was Samsung that lied to everyone, including them! I will not be purchasing a Samsung product for sometime now.

    Not really since ultimately the retailer did make representations based on that information when describing the goods for sale, besides which the way the law works such claims are ultimately claims for breech of the statutory implied terms in the contract of sale and thus can only apply to the party that actually sold the goods.

    That said I wouldn't worry about the retailer too much these are of course known risks of their business model and thus where unable to recover any such losses from their supplier a smart business will most likely have purchased insurance against those risks. While it's not something one encounters as a consumer so much insurers sell insurance against pretty much any quantifiable risk sure it will generally ultimately cost more in premiums than the cost of paying a settlement yourself in the long run but it's worth it for businesses, risk is bad whereas at least with insurance the cost is a fixed sum which can be factored as a cost when pricing the goods.
  • poppy10_2poppy10_2 Forumite
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    Samsung are famous for dropping support for their products (whether its mobile phones or TVs) after an incredibly short time. They abandon existing products once their new model comes out. A short sighted approach that will lose them customers in the long term. Avoid Samsung products
    poppy10
  • almillaralmillar Forumite
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    Samsung are famous for dropping support for their products (whether its mobile phones or TVs) after an incredibly short time. They abandon existing products once their new model comes out. A short sighted approach that will lose them customers in the long term. Avoid Samsung products


    Serious question - do you know of any mainstream manufacturer that's different?
  • niktheguruniktheguru Forumite
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    Massive thanks to original poster. I completely forgot about the smart things feature. Dealt with Richer Sounds who as ever with minimal fuss were super helpful and dealt with the issue straight away. Would definitely only ever buy a TV from them, costco or john lewis these days.
  • niktheguru wrote: »
    Massive thanks to original poster. I completely forgot about the smart things feature. Dealt with Richer Sounds who as ever with minimal fuss were super helpful and dealt with the issue straight away. Would definitely only ever buy a TV from them, costco or john lewis these days.

    That's great of Richer Sounds. But for your last note, don't forget John Lewis have been refusing refunds.

    Despite the fact that John Lewis have admitted they advertise the functionality, they are refusing any sort of action themselves and directing people to Samsung. People are having to take John Lewis to the small claims court or get refunds from their credit cards.
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