No power socket for BT Hub

abc123456

JJ_Egan wrote: »

I have no laptop is that BTs fault ?
Double checked my setup .
BT Master socket ( no power supply )
2m BT cable to a room with a power point .

What a wise guy!!!!.....8m to nearest power point in another room.

Anyway, matter solved......I moved it myself to another room...should have done that in the first place instead of encouraging unhelpful and sarcastic posts from folk on here who should know better.

robin58

Seems OP you need lessons in real world problem solving.

And some humility.

Insulting people you asked a question of will not get you help next time.

colin79666

abc123456 wrote: »

What a wise guy!!!!.....8m to nearest power point in another room.

Anyway, matter solved......I moved it myself to another room...should have done that in the first place instead of encouraging unhelpful and sarcastic posts from folk on here who should know better.

Hopefully that wasn't the master socket then. Consumers are not permitted to access the line until after it is terminated from the street/pole in the back of the master socket.

AndyPK

I can't blame him. He used his real world experance to move it and save £ and waiting for an engineer to turn up.

onomatopoeia99

abc123456 wrote: »

BT want £130 to move the socket so they can provide broadband. Is this my responsibility to pay this?

You don't have to pay it, if you won't use a mains extension lead, you could pay an electrician to run a spur from your ring main to provide a mains socket adjacent to the BT socket. That will almost certainly cost more than £130 because channeling blockwork takes an age and is very messy, never mind the replastering adn redecorating.



What you can't, or shouldn't, do is move the BT master socket as it is the property of BT and the integrity of the telephone network is protected by law.



Many people advocate moneysaving by ignoring this and moving it yourself. I don't. If you want it moved you should pay your telephone provider, who will contract Openreach to do it.

jenniewb

OP I had the same issue, the phone socket was one side of the front door, the plug was the other side of the front door, and when I say each side- neither were that close to a joining wall, they were just opposite a very square room with the front door in the center of one wall, the door to the main room opposite that.


I had two options: 1. live with it, be careful to watch my step as cables were trailing- and this is ignoring the second cable that went from the hallway, across one room and into a third to supply me my internet. Cables in two rooms only? You don't know how lucky you are!
Or I could move either the power socket or the phone socket so they were closer- it just depended which was more affordable.


In the end I moved the phone socket into the room my PC lives. No trailing cables- but had it been too expensive to pay for a new phone socket, you could always look into moving the phone socket rather than the phone line.

iniltous

The OP has/had what is probably quite a common problem, that the phone socket isn't near a handy power socket...The OP initially thought that as he was 'sold' broadband that needs power for the router , then the broadband supplier should also be responsible for providing a power outlet near the phone socket , or a phone socket near a power outlet, otherwise they have sold a product that cannot be used , but that was ( obviously ) not the case.
As already stated , simple solution is to provide an extension phone socket from the 'master' phone socket to a location convenient for locating the router near an existing power socket,get an electrician to provide a power socket near the master phone socket , or use extension cables, what never really was realistic was to expect the broadband provider to be responsible for this, it's is the consumers responsibility