EU charges?

goodValue

I started using a mobile last year, and used a cheap PAYG (ASDA).

I'm now considering a monthly contract, looking at PlusNet.

However, I'm confused by their "Roam like at home", which implies that under some circumstances you would pay extra in the EU.

I thought that about a year ago a directive said that charges for use in the EU would be the same as in the UK.

Can anyone clarify this please?

Browntoa

Outside your contract allowance there is still a charge

eDicky

'Roam like at Home' is as it says - your UK tariff, allowances and out-of-allowance charges apply in any of the European countries as if you were in UK.

goodValue

Outside your contract allowance there is still a charge

So there would only be a charge if I went over my allowed minutes (without Roam like at home)?
For example, with plenty of minutes left, I could phone:

from UK to Spain
from Spain to Spain
from Spain to UK

without any extra charge?


'Roam like at Home' is as it says - your UK tariff, allowances and out-of-allowance charges apply in any of the European countries as if you were in UK.

So does that mean if I went over my limit whilst in Spain (Roam like at home), I would be charged much more than if I went over the limit whilst in the UK?

eDicky

goodValue wrote: »

from UK to Spain

No, that's not roaming.

Why do you think you would be charged more for usage over your allowance in Europe?

goodValue

Why do you think you would be charged more for usage over your allowance in Europe?

Because I know so little about mobiles.
More specifically, when I read the PlusNet info about Roaming, it looked like an add-on to the plan (my misconception).

Before posting, I searched backwards through this forum for info, but did not find what I was looking for.
Since my last post I found the "Search this forum" facility, and now I now a little more about roaming.

My thanks to all repliers for their patience whilst I get up to speed.

eDicky

goodValue wrote: »

Why do you think you would be charged more for usage over your allowance in Europe?

Because I know so little about mobiles.
More specifically.... .

Ok, I was worried that my English was unclear - enjoy your trip to Spain.

goodValue

For example, with plenty of minutes left, I could phone:
from UK to Spain
from Spain to Spain
from Spain to UK
without any extra charge?


Now that I know a bit more about roaming, it appears to
me that a call:
from Spain to Spain
would be an international call, and so would incur extra
costs.
Is that right?

Neil49

goodValue wrote: »

Now that I know a bit more about roaming, it appears to
me that a call:
from Spain to Spain
would be an international call, and so would incur extra
costs.
Is that right?

Yes, a call from Spain to Spain would incur extra costs (as would UK to Spain)

I'm with Plusnet and used my phone in Spain recently without any problems. Most of the time I was connected via Orange but occasionally switched to other Spanish services.

eDicky

Neil49 wrote: »

Yes, a call from Spain to Spain would incur extra costs

No, roaming with your UK mobile in Spain and calling a Spanish number (or a number in any other European country) will be treated the same as making a call to a UK number when in the UK, so included your allowance if on contract, or at normal PAYG rates.

A call to a Spanish number while your are in UK will be charged as an international call, as will be a call from a Spanish phone to your number when you are in Spain (or anywhere else).

Neil49

eDicky wrote: »

No, roaming with your UK mobile in Spain and calling a Spanish number (or a number in any other European country) will be treated the same as making a call to a UK number when in the UK, so included your allowance if on contract, or at normal PAYG rates.
.

I hadn't realised that, thank you for clarifying the situation.