09115628452 number never called but charged for this by JOI Telecom

Ian011

I believe they may be Danish. Their callcentre is in Poland.
Their callcentre staff seem well-educated and their English is perfect.

Binita

Thanks pmduk. Put formal complain about it and at least got answer that they are looking in to it but it was good to know about this ofcom and billing mechanism. It is really not good service by economically or network wise but yes unfortunately got this and never going to take this again. I really do not remember about I downloaded any dodgy app or that survey.

Binita

Thanks Ian011 for reply but I couldn't get that how they breach the policy of price? Can you please put some more light on this topic.

Ian011

The new call charge system for calls to 084, 087, 09 and 118 numbers came into effect on 1 July 2015 and is explaned in many places.

See
https://www.nidirect.gov.uk/articles/contacting-08-and-03-numbers
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling

pmduk

Could someone have used your phone? a younger relative at a family gathering perhaps?

pmduk

Ian011 wrote: »

The new call charge system for calls to 084, 087, 09 and 118 numbers came into effect on 1 July 2015 and is explaned in many places.

That means the bill is wrong, surely. She should have been charged for the access charge and the service charges separately. Good spot, I hadn't picked that up.

Ian011

Looking through their tariffs, it appears that they massively undercharge for many of these calls, especially on 09 numbers, and so must have been losing substantial revenue on those calls for the last three years. In some cases they are paying out to the called party three or four times as much as the caller paid them for the call. They must have some pretty shoddy internal accounting not to have noticed that.

Binita

Ok. It is making a sense now. Thanks for that.