PPI Reclaims not covered by the FOS

Former_MSE_Wendy

Hi all

I've spoken to the FOS about this, but unfortunately it is not true.

There has not been any regulatory change that would allow the Ombudsman to look at all PPI complaints. It is able to help with some complaints before Jan 2005 but this is dependant on the individual company involved (such as banks, building societies and those previously regulated by the GISC) rather than a blanket all cases.

If you are in any doubt as to whether the FOS can help with your complaint, please contact it to check on a case by case basis. It will always have a look to see if it can help but this does not automatically mean it has the power to sort out all complaints.

Hope this helps.

pinknico

Thought it was too good to be true.

di3004

MSE_Wendy wrote: »

Hi all

I've spoken to the FOS about this, but unfortunately it is not true.

There has not been any regulatory change that would allow the Ombudsman to look at all PPI complaints. It is able to help with some complaints before Jan 2005 but this is dependant on the individual company involved (such as banks, building societies and those previously regulated by the GISC) rather than a blanket all cases.

If you are in any doubt as to whether the FOS can help with your complaint, please contact it to check on a case by case basis. It will always have a look to see if it can help but this does not automatically mean it has the power to sort out all complaints.

Hope this helps.

Thanks Wendy for confirming this.;)

tommy44

Hi

If this is the case, then why was I told that they were now looking at all cases?

I am going to give them a ring and let you know what they say. I'll be damned angry if their staff are giving out the wrong information.

Regards

di3004

tommy44 wrote: »

Hi

If this is the case, then why was I told that they were now looking at all cases?

I am going to give them a ring and let you know what they say. I'll be damned angry if their staff are giving out the wrong information.

Regards

Good luck Tommy.;)

We look forward to hearing the outcome of this also, cheers X

tommy44

Hi

I have just rang and spoke to chap called "David" and he said that they ARE looking at all complaints. I asked him to confirm that they were looking at my complaint even though my loan was taken out in 2004, and he said that they have already written to Black Horse giving them 8 weeks to respond with a final decision.

I don't know why we are being told different things, but the fact they have already written on my behalf at least confirms that they are looking at my 2004 loan complaint.

Regards

pinknico

Oh now I have my hopes up again!

Thanks Tommy.

di3004

And Natalie was told the same as well.

Maybe this have not been properly confirmed yet but not disclosed either, unless you contact them and they do this anyway sort of thing........

Could someone please remind me if they know what year Black Horse were under jurisdiction? Cheers.

tommy44

Hello again

Was just going to say that Natalie had been told the same thing as well. Like you say Di perhaps they have not made it common knowledge yet, and that the best thing to do is give them a ring personally with your own individual query.

Regards

di3004

tommy44 wrote: »

Hello again

Was just going to say that Natalie had been told the same thing as well. Like you say Di perhaps they have not made it common knowledge yet, and that the best thing to do is give them a ring personally with your own individual query.

Regards

Hi Tommy

You could be right here, maybe its a personal matter and Wendy also did state to check as well, even though Wendy was told different on the phone???

However, I was did read something of this on a site somewhere, but don't think I would be allowed to post the link to be honest.