Virgin Mobile 2014 - £5 Unlimited deal cancelled

Ianc2002

Around March 2014 Virgin Mobile made the unusual offer of Unlimited Everything, Minutes, Text and Data for £10 a month with a perpetual £5 monthly discount.

I asked when I took out this deal how long it would last and was told there was no end date.

Most recently Virgin announced a price increase of 3.3% for all airtime contacts, but interestingly this was the first increase on this contract for four years, because, I believe the terms of this contract did not allow it.

My increase was not 3.3% but 160%, take it or leave it, my new monthly figure will be £13.

Has anyone else been affected by this or know what the legal position is.

Thanks, Ian

AndyPK

I think you are right. Its Take it or leave it.

Check out plusnet deals. Same network.


At least you can have 4G now

mobilejunkie

Legal position is simple; pay the extra or leave via a PAC or with 30 days' notice.

ValiantSon

You had a deal with a fixed period. That period has now lapsed and Virgin are perfectly entitled to increase their prices, and you are perfectly entitled to take your custom elsewhere.

Look at how much data, minutes and texts you actually use and then match that to the best deals available.

[Deleted User]

Ianc2002 wrote: »

My increase was not 3.3% but 160%, take it or leave it, my new monthly figure will be £13.

Leave it (if you can find cheaper elsewhere)

Katgrit

ValiantSon wrote: »

You had a deal with a fixed period. That period has now lapsed

I don't see how he had a deal for a fixed period if he was told there was no end date.

mobilejunkie

No contract has an end date. They do however all have a minimum term.

ValiantSon

Katgrit wrote: »

I don't see how he had a deal for a fixed period if he was told there was no end date.

I suspect that you don't understand how contracts work. When you sign up to a contract there is no end date, but there is a minimum term, during which you are committed to continue making the payments (or buy yourself out) and the provider is committed to providing the service that you signed up for at the price agreed (subject to an RPI price increase each year). Once that minimum term expires, either party can give notice of a change to the terms. In effect this means that the customer can give notice that they wish to terminate the contract, without penalty, and the provider can give notice that they are changing the terms - allowing the customer to give notice, without penalty, if they do not wish to accept the new terms. This is what has happened in the OP's case.

There was no end date because at the time that he took the contract, Virgin had not decided when, or if, they would change those terms, but it would not be within the minimum term.

System

mobilejunkie wrote: »

Legal position is simple; pay the extra or leave via a PAC or with 30 days' notice.

If they have said that the deal lasts indefinitely then that is legally binding e.g. O2 PUFL or Orange Out Here.

I would guess that this promise was made verbally and difficult to prove.
A copy of their notes / call recording would likely be sufficient.

mobilejunkie

Good luck with that!

mije1983

Heng_Leng wrote: »

A copy of their notes / call recording would likely be sufficient.

And the likelihood of them having that over 4 years later?