TSB Account Closure

squirrel59

I want to close my TSB account and so rang the TSB phone number on their site this morning. I got taken through why I was ringing 'Account closure' and security. 45 minutes later still no one had picked up the phone (my guess is they have 1 person, possibly just part-time, on account closures, and the rest of the staff does more lucrative work for the bank) and I gave up. Instead I looked up the number of my closest TSB branch and rang them. Success! So to close your TSB account you either go into a branch with ID, or you write to your branch, but make sure your signature on the letter is clearly the same as the one they have on file.

Yorkshire_Pud

Or you arrange a Switch with another bank, maybe with an incentive attached, and they do all the work for you:)

eskbanker

squirrel59 wrote: »

45 minutes later still no one had picked up the phone (my guess is they have 1 person, possibly just part-time, on account closures, and the rest of the staff does more lucrative work for the bank)

Many years ago I used to work in a call centre and quite often experienced similar ignorant indignation, whereby some callers put through after queuing would start off with "you took your time getting to the phone" as if I'd been sitting around twiddling my thumbs!

Mchambers

TSB are really struggling. I still reckon they will cease trading after their IT debacle is sorted (whenever that will be). I tried phoning TSB yesterday. I gave up after waiting for over 30 mins.

Mchambers

eskbanker wrote: »

Many years ago I used to work in a call centre and quite often experienced similar ignorant indignation, whereby some callers put through after queuing would start off with "you took your time getting to the phone" as if I'd been sitting around twiddling my thumbs!

As I say to every company that I phone and keep me waiting for a long......Just get more operators.

[Deleted User]

Mchambers wrote: »

As I say to every company that I phone and keep me waiting for a long......Just get more operators.

Unfortunately it's not as simple as that.

And if they did that, how would you be able to claim compo for waiting so long!?

Wellard_Mann

Yorkshire_Pud wrote: »

Or you arrange a Switch with another bank, maybe with an incentive attached, and they do all the work for you:)

I closed mine with a Switch - having managed to transfer my savings account to another bank prior to setting this up and leaving only a nominal sum in my current account. Be advised however that TSB seem to be having issues with switching. Fortunately I had no direct debits or standing orders set up on my account (so I haven't been advised I'm deceased by anyone!) but none of my one off payments to local tradespeople were transferred. I'm so thankful I've got rid of this dismal bank without hassle or loss that I can't be bothered to complain to either CASS or TSB and I'll happily set up the payments again if I need to.

Mchambers

!!! wrote: »

Unfortunately it's not as simple as that.

And if they did that, how would you be able to claim compo for waiting so long!?

Another reason that they should get more operators.....it would stop people complaining.

With TSB, they should be getting extra temp staff in to cope with the volume of calls. More money but this is costing them £milions so more money should not be an issue..

The trouble with bank call centres is that they have key performance indicators; for example how long it takes on average to answer calls, etc. They are also very focused on costs so outsourcing call centres to India is high up on their agenda rather than serving the customers.

I have no ambition to work in any call centre as I can imagine how awful it must be for the TSB people.

Cotta

I can't get through to TSB at all and I also cannot get into my account. I am not sure how much longer I can continue with TSB, they don't seem to be any closer to fixing this issue.

Mchambers

Cotta wrote: »

I can't get through to TSB at all and I also cannot get into my account. I am not sure how much longer I can continue with TSB, they don't seem to be any closer to fixing this issue.

I hope that you have complained and asked for compensation.

wizzywig27

Mchambers wrote: »

I hope that you have complained and asked for compensation.

Good luck with that, still waiting since the 26th April for a response to my complaint