TSB Account Closure

Vortigern

nic_c wrote: »

They probably have taken on more staff and getting existing to work overtime, but it takes a while to get new staff as they have to ensure they are adequately trained and hopefully last the course and not leave after having a few people rant and rave at them.

I wasn't referring specifically to TSB, but to call centres in general.

I have every sympathy with the call centre workers at TSB during the current crisis and have tried to help by not calling them.

ETA: ...and I don't rant and rave - except at the people who claim to be from Microsoft, or want to help me claim compo for an accident I haven't had.

Mchambers

Vortigern wrote: »

I have every sympathy with the call centre workers at TSB during the current crisis and have tried to help by not calling them.

ETA: ...and I don't rant and rave - except at the people who claim to be from Microsoft, or want to help me claim compo for an accident I haven't had.

I agree with regards TSB staff as I have not contacted them several weeks since their IT debacle.

Accident ? I often get these....Just put my phone on mute, let them talk & waste money. After they hang up, it is bye bye.