Vodafone hell

stoggster81

Vodafone have been a complete set on !!!!!!!s,

Basically last yeat i had a data sim that was a spare and i unwittingly lost it, turned out some !!!!er was using it in Romania and wracked up a £900 Bill

in short i refused to pay the charges anway to get to the point lots of calls i mean 100's of calls trying to get it sorted being hung up on passed to random trams etc etc in the end it went to the communications ombudsman and they ruled in Vodafones favour but offered me £150 of the bill for the shocking customer service.

also why my account was supposedly on hold vodafine were !!!! chariging me my monthly bill, and then with the termination fees added on i now have a debt of £1,500 on my file and a default.

do i have any options i.e. small claims court etc?

Jon_01

No, it's up to you to know where your own equipment is, you can't lose a sim and then blame the network because you didn't tell them.

bengalknights

Agree with Jon here when you stopped using it thats when you should have cancelled it.

Not really Vodafones issue that you failed to report it lost

stoggster81

not that im making excuses, i intended to keep the data sim as a spare when i ran out of data on my main account as the contract was alot less than termination fee and the first i was aware of the lost SIM was when i got the txt to say my bill was unusually high.

mobilejunkie

Why should someone else pay for your own carelessness? All you had to do was put a sim lock on it when it arrived and it would have cost you nothing. Or perhaps Vodafone should have sent someone round to do that for you because you couldn't be bothered?

stoggster81

i have no idea what a sim lock is i am afraid

giraffe69

stoggster81 wrote: »

i have no idea what a sim lock is i am afraid

May be that is a part of the problem. You can pin protect both the phone and also the card. Detail is usually on the website of the supplier or in any manual you get with the phone. An expensive lesson, of course but worth making yourself aware for the future.

bertiewhite

I asked Vodafone to Blacklist a phone which I believed was being used by someone else but which I was being billed for 3 times and they failed to do so.

pmduk

Any network will block you when your outstanding bill gets to £900 and you refuse to pay it.

mobilejunkie

stoggster81 wrote: »

i have no idea what a sim lock is i am afraid

It's basic, simply and quick (but not the only thing anyone taking out a new con tract should establish from the start). All sims come with a four-code sim lock which can be activated on your phone. It's that same code on all sims for a given network. Ask (if you don't know) what it is for a given network, then go to the settings on the phone, find the options for setting and changing the sim (and as others have said the phone lock) and change the standard lock to something unique to you. Then the sim won't work in another phone - or the existing one if you've set the phone to ask for it each time it's switched on (and if you also set a phone lock the phone can't be used once it's been switched off without putting in the code you have chosen and set up).

stoggster81

that was not the original question, and vodafone only blocked the sim when i asked them too, not even sure how i could refuse to pay something i wasnt aware off

might as well lock this thread its full of replies of people up their own !!!!