We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Experian Statutory Report - Can this be right?

Well, it's taken me a week to get my Statutory Report from Experian after having to wait for a letter with a passkey and I've just downloaded the 'report' and all it contains is my name and address.

No bank account, no credit card, no accounts with anyone else (utilities etc.) just literally my name. address and entry on the electoral roll.

What the hell?
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
«1

Comments

  • molerat
    molerat Posts: 34,821 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    And what do Clearscore / Noddle or CallCredit / Equifax show ?



    If all your bank accounts and CCs are old they may not show up and not all utilities report.
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I've given up with ClearScore, I've emailed my passport and marriage certificate to them twice now and they say they can't read it.

    Noddle (which I've had for about five years) has all my information on and is correct. The reason I'm trying to get it from the others is that I had a missed phone call from a debt collector on my work phone.

    I got married in January this year and have changed my name on all my things except my passport and driving licence and Noddle reflects that but not Experian. I'm glad I only paid £2!

    It seems they will only take contact by email, too..
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    pimento wrote: »
    What the hell?

    What the hell accounts do you have?
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    What the hell accounts do you have?

    Current account
    Credit card
    Electricity
    Gas
    Water
    Mobile Phone
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    So only a couple that you might expect to appear on your files, depending on your providers.

    Check with them where they report, but it's not a surprise that you might have a fairly thin file with at least one of the CRAs.
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    There's no association shown with my previous name, either.

    If I try to get credit with a company who uses Experian, it'll look like I've just landed from Venus.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    ... and don't talk to me about Equifax. They want me to take a scan of my passport, my marriage certificate and a recent utility bill, and send it via a web site that isn't Equifax but is some different place.

    They can f right off.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • Then you can't view your reports then...
  • Candyapple
    Candyapple Posts: 3,384 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Why did you pay for the report when you could have accessed it instantly and also for free?

    Experian: https://www.moneysavingexpert.com/creditclub

    If you've recently changed your name, then give Experian a call as they will need to manually authorise the change of adding your old accounts and linking it to your new name.

    Your bank account, credit card and mobile phone should appear on your credit files. Your utilities very rarely do, only some companies report to the CRAs.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Experian don't advertise a phone number. I have emailed them.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.