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Evil microsoft update

aardvaak
aardvaak Posts: 5,836 Forumite
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in Techie Stuff
OH's laptop has just done one of the latest evil microsoft update and now she has lost her contact list.


How can she get this back?


Why do they put such rubbish out?
«1

Comments

  • soolin
    soolin Posts: 74,431 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    That last update was a killer, I kept declining it and it went and did it anyway. When it finally finished I could no longer send documents to my printer to print. A £6 phone call to Epsom who also couldn't fix it despite several attempts to reinstall new drivers and I had to get a new printer.

    Good luck with your contact list.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • forgotmyname
    forgotmyname Posts: 32,958 Forumite
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    edited 26 May 2018 at 8:18PM
    Still running 1703 here and thats is where its staying.


    EDIT: Re: the printer issues check the services.msc goto

    Windows Image Acquisition, then goto the logon tab and you may see

    This account and a login name and password set. This prevents the printer working.

    Select Local system account and allow interact with desktop.

    Apply and select OK.

    The printer should now work.
    Censorship Reigns Supreme in Troll City...

  • Debbie_Savard
    Debbie_Savard Posts: 430 Forumite
    >How can she get this back?<

    Restore from last hackup
  • grumpycrab
    grumpycrab Posts: 5,032 Forumite
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    aardvaak wrote: »
    she has lost her contact list.
    How does she normally access her contacts?
  • RumRat
    RumRat Posts: 5,035 Forumite
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    Could she not just roll back to the previous version??
    It being rubbish or not is purely subjective, I've updated 4 PC's and 5 laptops without incident.
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  • Neil_Jones
    Neil_Jones Posts: 9,658 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I don't agree with "evil update", my now seven year old laptop didn't have a problem with it, neither did my SX410, itself also at least seven years old.

    Anyway you can usually roll back through Settings -> Update -> Recovery.

    As to the contact list, there's usually a few causes for this but it depends on how you got to them previously. If its web based (Hotmail/Outlook or Gmail or whatever) it shouldn't make any difference.
  • dipsomaniac
    dipsomaniac Posts: 6,739 Forumite
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    a bit ott calling an update evil. all software needs to be updated. need to know where you contacts were stored before you can recover them. if gmail/outlook app then they should be there when you sign in to you account. if office outlook you may need to re-import them from a backup.

    i wouldn't roll back as you will have to update again at some point in the future
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
  • Gloomendoom
    Gloomendoom Posts: 16,551 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    I've updated four devices now ranging from high performance desktop to a 10" tablet.

    Not noticed any subsequent problems with any of them.
  • System
    System Posts: 178,375 Community Admin
    10,000 Posts Photogenic Name Dropper
    No issues here either.

    For every person who posts they've a problem on an internet forum there will be millions who have no issue.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • aardvaak
    aardvaak Posts: 5,836 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    grumpycrab wrote: »
    How does she normally access her contacts?


    Through Windows Mail
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