POPLA rejected

puglove1234

Hi, I was wondering if anyone can help me.

I parked at a Hospital for an appointment, but there was no signs to assist in parking. I asked the receptionist and she said you can pay after your appointment. My appointment was two hours late, as they were running late, so having arrived at 3:00pm 2 and a half hours later. I asked the receptionist how to pay for my car parking and she led me to the machine within the hospital, I entered my car registration and it asked for £2 only.

One week later, I receieved a ticket, I thought it was a joke as I knew I paid and it showed on my online banking. The Parking Eye are adament I did not pay the sufficient amount, which was supposed to be £3, so this was passed onto POPLA. POPLA rejected my claim on the basis that I should have looked at the signs! There was no signs in the bay I parked and I only paid what the machine had asked, how is this my fault? They are saying I need to contact Citizens advice now and I know I will start to receive the parking reminders. This has been such a stressful experience and I am so angry about it all. Do I have any legs to stand on or should I just give-up?

waamo

Do not even think of paying at this stage. Have you contacted PALS at the hospital to get it overturned?

Quentin

Everyone is politely asked to read up on this in the newbies faq thread near the top of the forum


Go there now to learn about the game you are caught up in and how to deal with this


Ignore the advice given to go to CAB! (They don't give good advice on private parking charges)


#4 in the FAQ advises on what to do following popla, and how to deal with debt collectors.


The ppc has 6 years to commence legal proceedings against you - come back for advice on defending a court claim if it comes to that


Throughout you are advised never to reveal who was driving


You need to edit your post to remove details of the driver


If you have inadvertently used your real name as your forum name then get MSE to change it to something anonymous


The ppcs monitor this forum and can use your posts against you

Le_Kirk

Is the car park barrier controlled? If so and you have to put your ticket into the payment machine, pay and receive your ticket back, how did you get past the barrier if you had paid an insufficient amount?

A_Nice_Englishman

For info, here is a notice about parking at Barnet Hospital

https://barnet.moderngov.co.uk/documents/s20903/Appendix%204%20-%20Barnet%20Hospital%20Car%20parking%20leaflet%20flyer.pdf

General parking !!!8211; patients and visitors
A new automatic number plate recognition camera system has been introduced at Barnet Hospital. All motorists are required to enter their full, correct vehicle registration number into the payment machine when purchasing parking time.
Parking time must be purchased on arrival, and if you exceed the amount of time purchased you can pay for additional parking time before you leave or until midnight on the day of departure.
You can purchase your parking time from any machine, by cash or card, or you can pay by phone with code 84254 on 0330 400 7275. You can also text REG and your number plate to 65565 or online at https://www.paybyphone.co.uk

Parking Charges

0-1 hours: £2
1-3 hours: £3
3-4 hours: £4
4-6 hours: £7

6-24 hours: £10

Further information is available on the signs placed around the car park. If you have any questions or concerns please contact rf-tr.carparkingbcf@nhs.net or speak to a member of staff at the main hospital reception open 8am !!!8211; 8pm, Monday !!!8211; Sunday.

puglove1234

waamo wrote: »

Do not even think of paying at this stage. Have you contacted PALS at the hospital to get it overturned?

No I have not. What is PALS?

puglove1234

Le_Kirk wrote: »

Is the car park barrier controlled? If so and you have to put your ticket into the payment machine, pay and receive your ticket back, how did you get past the barrier if you had paid an insufficient amount?

There is no barrier and no tickets! There was no machines in the area I paid in and the only machine was a machine inside the hospital. I entered my car registration and it said to pay £2!

waamo

Christianna_Andrews wrote: »

No I have not. What is PALS?

http://www.royalfree.nhs.uk/contact-us/patient-advice-and-liaison-service-pals/

KeithP

anon wrote: »

What is PALS?

Has google stopped working for you?

I just stuck PALS into goole and the very first item listed looked like this:




It's often much quicker to ask a question on google that it it is to write a forum post and wait for someone to answer.

Coupon-mad

I need to contact Citizens advice now

No, you don't.

Why not send a free SAR* to ParkingEye on 25th May (Friday)?



*Google it and search the forum for it.

waamo

Citizens Advice are absolutely useless when it comes to private parking matters. They will just tell you to pay it.