Estate agents won't let us move out

anselld

They didn't get the name B*stard Thieves for nothing!

Speak to Shelter if you want some official advice.

iammumtoone

G_M wrote: »

Well you have a choice.


Stop posting here and ignore the advice given so far by people trying to help but whose occupations you don't know, and pay a solicitor or find a free professional.


Or read bck through all the posts to see if there is any commonality in the advice, do some research yourself based on the information provided, and reach your own conclusion.


But please - if you don't trust us amateurs, then don't waste our time. We give it freely, with the best of intentions (well, most of us!), but if you're going to ignore us, then just thank us and move on.

I think that is a bit unfair on the OP, whilst long term posters will know that everyone on here does give good free advise (to the best of their knowledge), for someone new to the forum it is generally good advice not to trust 100% what you read on the internet.

iammumtoone

anselld wrote: »

Speak to Shelter if you want some official advice.

^^ this. Shelter will give you free advise from people trained in this area.


They will likely confirm what people have said on here but I understand your need to get the information checked.

FBaby

Time to become a bit more assertive. Go there and speak to Julia face to face. Stay calm but make it clear that her response is not acceptable. Say that it is not your responsible to pay for the error of her incompetent staff and that they need to take responsibility for their lack of professionalism.

Contact the LL directly and explain clearly the situation, say that you totally understand that they are the victims here as much as you are and ask if they would support you in putting pressure on the agency to take responsibility.

After all, all they have to do to mitigate the issue is advertise for the property now and find good tenants to replace you by the time you go. If they do a good job, they should be able to do just that so the LL doesn't lose anything.

Of course, it could lead to nothing but them looking at you straight in the eyes and telling you 'sue us then', but my experience of Letting Agents is that they like to flex their muscles and install fear, but when they are challenged (always calmly but assertively) on their practice and threatened with risk of exposure, they suddenly come up with a solution... as a gesture of goodwill of course, but it doesn't matter in the end as long as they release you as they should.

Kamertis

Guys,
I trust you a lot, I would do exactly what you said. I always did things without my wife consent , and not always they went the right way. This time she wants to be sure about it. Sorry if you felt that I wasted your time, but I think I have stored a lot of important information in my head. As much as you,I understand they're lying bas*ards, but want this to go with as less stress as possible.

julicorn

I understand that you want professional advice. Shelter is great for that, I'd go to them if I were you. Doesn't sound like the EA has a leg to stand on.

Kamertis

Good afternoon,

So I made a decision to move out, I don't think the solicitor did tell me more than I have heard here. I think the only thing for us is to wait for a court letter, doesn't know how likely that is to happen.

EA's has told us that there will be no deposit given back until end of their tenancy date in September. I will probably have to contact dps after 14 days after move out with all the evidence.

They are also still trying to threaten us with rent liabilities. Hopefully if this goes to court, emails would act in our favour...

Also,at the check out EA said there won't be any clerk, should I get someone independent for that? And could they refuse to take keys? THANKS!!!

Evaldas

anselld

Lack of checkout works against the Landlord so in your favour. Just take loads of photos including the meters. Close all your accounts, tell the Council you have left and return the keys. They could try to refuse but I don't see how they could in practice, especially if you go to their office.

There is no need to wait 14 days for DPS, you can start a claim as soon as you move out.

Make sure you have cancelled any standing orders or direct debits.

steampowered

I would just hand the keys back to the EA's office. Just leave them on the counter if they refuse to take them.

It sounds like you will need to claim your deposit back through the DPS.

G_M

steampowered wrote: »

i would just hand the keys back to the ea's office. Just leave them on the counter along with a covering letter if they refuse to take them.

It sounds like you will need to claim your deposit back through the dps.

:t .........................................