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Asda 6 Month Rule
Comments
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It doesn't work like that and would have been out of Asda's hands. No retailer wants to wait a month to get paid.
It's the merchant services to blame not Asda. It's called polling, when you pay by debit or credit card the transactions sit in the retailers terminal then get polled at set times every night, or maybe every few hours in larger retailers, our's was once a day. When the polling is done all the transactions are sent to the merchant who process it take their commission and send the balance to the retailer.
This can go wrong and a single or multiple transactions can get stuck in limbo somewhere between the merchant and the customers bank who pay the merchant and fail to be correctly sent on, this is eventually corrected and payment is taken.
So blaming the retailer is wrong, the merchant or the customers bank is to blame but the retailer gets the flak.
They are aware of the delay so should contact the customer to provide the new payment date. If the transaction fails as the authorisation has expired they will soon contact the customer asking for payment.0 -
They are aware of the delay so should contact the customer to provide the new payment date. If the transaction fails as the authorisation has expired they will soon contact the customer asking for payment.
I very much doubt that Asda are in a postition to be aware of the status of one individual transaction out of the billions of transactions their systems will process.
After the transaction fails the system would naturally flag the failure, but how can it be set to flag the non-failure of the millions of transactions done in a week that are still within the time frame set by the banks and payment processors for the transactions to be processed.
If items with Royal Mail have to to be delivered in a maximum of 15 days would you also expect Royal Mail to contact everyone who posted parcels after 13 days to tell them the parcel was still in process?0 -
its_all_over wrote: »I very much doubt that Asda are in a postition to be aware of the status of one individual transaction out of the billions of transactions their systems will process.
After the transaction fails the system would naturally flag the failure, but how can it be set to flag the non-failure of the millions of transactions done in a week that are still within the time frame set by the banks and payment processors for the transactions to be processed.
If items with Royal Mail have to to be delivered in a maximum of 15 days would you also expect Royal Mail to contact everyone who posted parcels after 13 days to tell them the parcel was still in process?
Your Royal Mail comparison is laughable.... it is a completely different situation as the parcel will be delivered within the timescale you have signed up for. People when paying for goods online expect the money to be taken within 3-5 days at most. If there is a delay in taking the money then there is a chance that there will be no available funds in the customers bank account as the original authorisation will have expired. It is therefore decent business practice to send an email informing the customer you will be taking an amount of money on a certain date.
I have worked in IT for a large retailer and it is very simple to have a process in place to report on failing transactions and send emails to the relevant customers.0 -
Why do people expect that?
Because for 99% of online purchases this is what happens.
From a technical point of view a card authorisation will only last up to 14 days so if the payment is not taken before the authorisation expires then there is no guarantee that the retailer will be able to get the money.0 -
Because for 99% of online purchases this is what happens.
From a technical point of view a card authorisation will only last up to 14 days so if the payment is not taken before the authorisation expires then there is no guarantee that the retailer will be able to get the money.
Please explain more regarding the technical point of view.0 -
Please explain more regarding the technical point of view.
When you pay for an online order the retailer will place an authorisation against your bank account to ring fence the funds. For example if you buy £50 worth of goods and your balance is £200 then your account will read balance £200, available funds £150.
These authorisations mean that the funds are held for the retailer and will be settled when the retailer requests it.
After 10-14 days this authorisation will drop off as banks will not hold the money for ever. When this happens the customers balance will revert back to £200, available to spend £200. At this point the customer can now spend the full £200 so when the retailer tries to get their £50 it might not be there.
This is why online retailers will in the majority of cases take the money with a few days of the order being place.0
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