Mobile repair shop further damaged my iPhone 7 - where do I stand?

phwmua

Hello, I'd like help from anyone who has any to offer.

This is a v long story, but to cut it short;
I took my iPhone 7 to be repaired as its screen was slightly cracked. The repairshop further broke it when trying to remove the screen. I believe they broke the 'flex'. Theyve relpaced the screen but now broken the home button, which ive been told can really affect the life span of an iPhone. They now have to send it to an external company to confirm whether or not it can be fixed.

They are still wanting me to pay £50 for a repair, even though I'll have been without my mobile for 9 days. I've lost out on earnings as a result of not being able to contact clients. My iphone was new in February and could now be potentially permenantly damaged.

Does this seem like a good argument to avoid the £50 repair? I've not recieved services that really deserve my cash, esepcially customer services.

I've been pushed from pillar to post with customer complaints, and found it really hard for anyone to see my frustration.

Mobile Techs:
Will my phone ever be the same after repair? Have you known iPhones to fail after middle button broken?
Legal people:
Do i have grounds to sue at all? How do i go about this is nobody offers a replacement?
HAS IT HAPPENED TO ANYONE BEFORE?

Thank you!

phwmua

I forgot to say; I was originally quoted £20. But then was told £50 after they realised it was an iPhone 7 not a 6 and by this point they had already broken my phone further. Thanks!

JJ_Egan

You can certainly sue but would you end up better off .

<I'll have been without my mobile for 9 days. I've lost out on earnings as a result of not being able to contact clients.>

Thats not their problem you could have bought a £10 phone or made other arrangements .

New phone then unless its Apple repair you have voided the warranty .

Bearing in mind that they have your phone i would wait for the results . You say i will take you to court or not pay they have your phone not you .
LBA letter before action would be fist step before court .

phwmua

Thanks for your reply.

In relation to the warranty - I got a new phone in Feb through insurance, not through Apple and so warranty doesn't apply. I no longer have this insurance.

I still don't feel I should have bought a £10 phone or made other arrangements as the reason I'm without a phone for 9 days is no fault of my own. The company has had to send my phone off for repair as the employee further damaged it to the point that it needs expert attention.

The point is; I'm at loss. I don't feel I should pay for the repair, when I've not had the same service as another customer would have. But I'm being asked to pay the same as another customer.

Thanks again.

d123

phwmua wrote: »

The point is; I'm at loss. I don't feel I should pay for the repair, when I've not had the same service as another customer would have.

You can refuse to pay, the repairer can then refuse to return the handset until you do pay as he has a repairers lien on it.

Sometimes repairs can be more complicated than expected, 9 days is not unreasonable, a month might be considered unreasonable.

phwmua

Thanks for your response.

The repair should have taken 1.5 hours. This is what I was told. Whilst repairing the phone, the employee made a imstake and further damaged it. This is the reason the phone is now being sent off. The reason the phone is taking a while is that the employee has damaged it. I'm struggling to see why I'm not recieving any sort of apology or a manager saying 'Look, you know what, we've made a mistake. As an apology, don't worry about that cost of the initial repair. Least we can do'.

Is someone seeing my view, or?

d123

phwmua wrote: »

Thanks for your response.

The repair should have taken 1.5 hours. This is what I was told. Whilst repairing the phone, the employee made a imstake and further damaged it. This is the reason the phone is now being sent off. The reason the phone is taking a while is that the employee has damaged it. I'm struggling to see why I'm not recieving any sort of apology or a manager saying 'Look, you know what, we've made a mistake. As an apology, don't worry about that cost of the initial repair. Least we can do'.

Is someone seeing my view, or?

No, you agreed to pay for the repair, it's probably going to cost them a lot more to fix their technician's mistake.

When the phone is repaired it would only be right to pay what you agreed to pay.