MSE News: Barclays to refund some loan and...

in Credit Cards
17 replies 8K views
Former_MSE_CallumFormer_MSE_Callum Former MSE
696 Posts
Third Anniversary 10 Posts I've been Money Tipped! Newshound!
Barclays loan and credit card customers who went over their borrowing limit or fell behind behind on payments could be refunded £100s - after a review found they weren't provided with adequate service...
Read the full story:
'Barclays to refund some loan and credit customers £100s - check if you're affected'
Click reply below to discuss. If you haven’t already, join the forum to reply.
Read the latest MSE News
Flag up a news story: [email protected]
Get the Free MoneySavingExpert Money Tips E-mail


  • primmer10590primmer10590 Forumite
    12 Posts
    Third Anniversary 10 Posts
    I rang up and corrected my address on file, they aren't informing you over the phone if you're affected, only by letter.
  • MchambersMchambers Forumite
    1.1K Posts
    What a surprise ! The good old Go-To bank letting customers done again !

    The FCA will be announcing the result before the end of the March of their ceo Jes Staley's silly attempts (yes the idiot made 2 attempts) to try to identify a whistle-blower) last year. It is ironic that their staff are expected to follow key behaviours in their daily activities; including honesty and integrity. Anyone else would have been dismissed.

    I am hoping that the FCA investigation will lead to him being dismissed. I was one of the 2.5% that did not support his re-employment during the last AGM.
  • I have just received a letter from Barclaycard re: refund for credit on old Barclaycard. Bit surprised as I had missed this article. Verified phone number & address - all ok. So I called this morning & expressed my displeasure at finding out that Barclays had been sitting on £170 credit on the old account for 10+ years especially as I was in the process of getting myself out of financial problems at the time. They have offered £25 goodwill (paid separately) as well as the £170 +8% interest. However, I was very surprised when in the letter, they asked me to send a copy statement from the bank account I want the money paid into, not just the bank details! :eek:sounded a bit dodgy.
    I called them (through Barclaycard app) & told them this is not acceptable due to other personal info on statement, kept on being told that the guidance had changed and they need this, I said no, please send me a cheque, they said they couldn't as they guidance had changed, I said send me the guidance, they said they couldn't, round & round , I asked for a manager, then they went away and said I could just send in my details and I do not need to send in a statement. :question: This is not a normal way to give a refund by asking for your bank statement as verification!??:mad:
  • I have had problems with both Barclays and Barclaycard and have not heard from either of them. They refused to help me with my credit card payments when I approached them both over the phone and in the bank, reducing me to tears both times. It has made me quite ill.

    There is no excuse for them not to contact me. How do I make sure my account gets assessed properly?
  • Just wanted to report that I received one of the refund letters. It's the weridest experience I've ever had when it comes to dealing with creditors, in that it was just so painless.

    After originally hitting trouble in 2012, Barclaycard defaulted the account in September 2016 and sold it to Link (annoying the other defaults I had were applied in 2012 and 2013, so it extended my time in the debtors' doghouse to 2022 - 10 years!!). I tried at the time to move the default date back to 2013 (i.e. when the account first missed more than 3 payments). Link wrote to Barclaycard, but Barclaycard refused to budge, and I got a snotty letter back from Link.

    So I got the refund letter from Barclaycard a month ago, offering a settlement of £1600, which would automatically be paid off my Link Balance of £3000 (no mention of me needing to do anything else). I hadn't read the article about this, so it was a nice surprise, and got me thinking that if they were admitting liability for mishandling my account, would they be prepared to do something about that default...

    I called them and this was where the weird experience started. The chap on the phone was unusually jolly (perhaps an effect of working on a 'good news' campaign), and when I asked the default, he immediately said "no worries, we'll sort that out for you", he could set the default date back to 2012, effectively making it expire as it would be over 6 years ago. He checked his records, and then said... "great news, we haven't applied a default, you're in the clear". I told him they definitely had, but he kept telling me that it was fine, there was no default.

    Frustrated, I dug into my credit record and realised that the default had been applied by Link after the transfer from Barclaycard, and they were the only ones who could remove it. Undeterred, I called Link and spoke to another unusally jolly person who told me "not to worry" - given the conversation I had with Barclaycard, they'd write to them to confirm they could change the default date, and get it sorted out for me.

    Fast forward to last week. A letter arrived from Link telling me that they'd been instructed by Barclaycard to remove the default completely, and had already done so. Just like that.

    After all the years fighting, and going from having potentially 4 years more of struggling to get a mortgage, with one random event everything has changed. This time next year the last of the defaults will have gone.

    I honestly don't know what issues they had had with my account (other than not applying the default earlier than they eventually did).
  • Hi everyone, I hope someone can advise. Ive received a letter from Barclaycard re a previous card I had in light of this refund they are giving for people that were in debt and struggling.

    I was on a Debt management plan and off the top of my head Barclaycard were the only creditor charging interest and being obstructive about my payments. I had 3 of these at the time!

    I settled them in 2014 via full & final settlement for a little less than the actual debt. I received defaults, and a mark on my credit file to say debt partially settled.

    The letter states that because I settle via full and final settlement I am not due anything back but if I can call them with a reason as to why I think I am due then they will consider a payment...

    Is this them inviting me to call them? I feel the way they didn't reduce interest and were generally obstructive and unsympathetic towards my situation I should be entitled the same as everyone else.

    What does everyone think before I call them?

  • Like Stewaj4 I have just received a similar letter. Its vaguely worded but states they dont believe I am entitled to a refund and goes on to state they will not look further into the case and provide deserved redress, but if I call them they may offer a payment for inconvenience. Its not asking me to provide any further information & the 'deserved' redress wording just seems bizarre

    Has anyone else had any experience of this? I will give them a call on Monday, but would be interested to know if im wasting my time?

  • Did anyone have any luck calling Barclays I have a letter offering basic refund 9 pound something I no I payed more interest than that!
  • I've had a letter offering me £75 inconvenience payment and then saying they have not looked into my case further to see id there is further deserved dedress? Is this worthwhile. They did pass my debt to a debt collection agency and being repaid as part of a debt management plan with Christians Against Poverty. I got into debts due to a prolonged periofd of depression. I was salf employed, so struggled to get any work and used my credit card to pay for living expenses once I'd spent my savings. I did seek any help until I was a few days away from being homeless. Slowly getting back on my feet now, but clearing my debts will be a long haul. I don't like to wriggle out of my obligations, but it there was potential for more compenation or debt write off, it would be a huge help.
  • Did you make any progress when you contacted them? I have a similar letter.
Sign In or Register to comment.
Latest MSE News and Guides

Stoozing, sublets & summer sips

This week's MSE Forum highlights

MSE News

Martin Lewis quizzes Rishi Sunak

Watch the cost of living support Q&A here

Join the MSE Forum discussion

48 craft beers for £50 delivered

One-off bundle for newbies. Excludes Northern Ireland

MSE Deals