MSE News: Barclays to refund some loan and...

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in Credit Cards
Barclays loan and credit card customers who went over their borrowing limit or fell behind behind on payments could be refunded £100s - after a review found they weren't provided with adequate service...
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'Barclays to refund some loan and credit customers £100s - check if you're affected'

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'Barclays to refund some loan and credit customers £100s - check if you're affected'

Click reply below to discuss. If you haven’t already, join the forum to reply.
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The FCA will be announcing the result before the end of the March of their ceo Jes Staley's silly attempts (yes the idiot made 2 attempts) to try to identify a whistle-blower) last year. It is ironic that their staff are expected to follow key behaviours in their daily activities; including honesty and integrity. Anyone else would have been dismissed.
I am hoping that the FCA investigation will lead to him being dismissed. I was one of the 2.5% that did not support his re-employment during the last AGM.
I called them (through Barclaycard app) & told them this is not acceptable due to other personal info on statement, kept on being told that the guidance had changed and they need this, I said no, please send me a cheque, they said they couldn't as they guidance had changed, I said send me the guidance, they said they couldn't, round & round , I asked for a manager, then they went away and said I could just send in my details and I do not need to send in a statement. :question: This is not a normal way to give a refund by asking for your bank statement as verification!??:mad:
There is no excuse for them not to contact me. How do I make sure my account gets assessed properly?
After originally hitting trouble in 2012, Barclaycard defaulted the account in September 2016 and sold it to Link (annoying the other defaults I had were applied in 2012 and 2013, so it extended my time in the debtors' doghouse to 2022 - 10 years!!). I tried at the time to move the default date back to 2013 (i.e. when the account first missed more than 3 payments). Link wrote to Barclaycard, but Barclaycard refused to budge, and I got a snotty letter back from Link.
So I got the refund letter from Barclaycard a month ago, offering a settlement of £1600, which would automatically be paid off my Link Balance of £3000 (no mention of me needing to do anything else). I hadn't read the article about this, so it was a nice surprise, and got me thinking that if they were admitting liability for mishandling my account, would they be prepared to do something about that default...
I called them and this was where the weird experience started. The chap on the phone was unusually jolly (perhaps an effect of working on a 'good news' campaign), and when I asked the default, he immediately said "no worries, we'll sort that out for you", he could set the default date back to 2012, effectively making it expire as it would be over 6 years ago. He checked his records, and then said... "great news, we haven't applied a default, you're in the clear". I told him they definitely had, but he kept telling me that it was fine, there was no default.
Frustrated, I dug into my credit record and realised that the default had been applied by Link after the transfer from Barclaycard, and they were the only ones who could remove it. Undeterred, I called Link and spoke to another unusally jolly person who told me "not to worry" - given the conversation I had with Barclaycard, they'd write to them to confirm they could change the default date, and get it sorted out for me.
Fast forward to last week. A letter arrived from Link telling me that they'd been instructed by Barclaycard to remove the default completely, and had already done so. Just like that.
After all the years fighting, and going from having potentially 4 years more of struggling to get a mortgage, with one random event everything has changed. This time next year the last of the defaults will have gone.
I honestly don't know what issues they had had with my account (other than not applying the default earlier than they eventually did).
I was on a Debt management plan and off the top of my head Barclaycard were the only creditor charging interest and being obstructive about my payments. I had 3 of these at the time!
I settled them in 2014 via full & final settlement for a little less than the actual debt. I received defaults, and a mark on my credit file to say debt partially settled.
The letter states that because I settle via full and final settlement I am not due anything back but if I can call them with a reason as to why I think I am due then they will consider a payment...
Is this them inviting me to call them? I feel the way they didn't reduce interest and were generally obstructive and unsympathetic towards my situation I should be entitled the same as everyone else.
What does everyone think before I call them?
Thanks
Has anyone else had any experience of this? I will give them a call on Monday, but would be interested to know if im wasting my time?
Thanks