TalkMobile - taking DDs after contract closed

mobilejunkie

SnowTiger wrote: »

It clearly says "contract ends" and gives a date.

It mentions nothing about about 30 days or a PAC.

It clearly specifies a date when the contract ends. TalkMobile even use the words "contract ends".

I'd like you, d123, Inner Zone and zx81 to explain why you read that and think hey, ho, the contract doesn't end on that date.

I accept that most mobile phone contacts continue after the minimum period, however TalkMobile (and TalkTalk Mobile) give a specific date when the contract ends.

Firstly, name one contract with any provider which automatically ceases to exist at the on the contract date. You won't find one.

As for the rest, the contract is for a set period and relies on its t&c - which aren't listed in a simple statement like the one you're looking at. The end date is the end date you contracted to - it doesn't mean it WILL end unless you then give notice.

Seriously, can you imagine the new flocks of pedantics like you lining up with endless new threads complaining because they forgot the contract end date and found they had lost their bundle AND their number??

I agree it's extremely annoying and should all be done differently - but I live in the real world and only fight battles I can win.

SnowTiger

mobilejunkie wrote: »

Firstly, name one contract with any provider which automatically ceases to exist at the on the contract date.

TalkMobile and TalkTalk Mobile clearly show a date in their on-line portals when a contract ends.

Both companies may choose to continue offering a service after that date and customers may make payments. However, when the contract ends, the contract ends.

It's not unreasonable for someone logging in to their TalkMobile account and seeing Contract ends 25 August 2017 to believe the contract (agreement) ends on 25 August 2017.

mobilejunkie

SnowTiger wrote: »

TalkMobile and TalkTalk Mobile clearly show a date in their on-line portals when a contract ends.

Both companies may choose to continue offering a service after that date and customers may make payments. However, when the contract ends, the contract ends.

It's not unreasonable for someone logging in to their TalkMobile account and seeing Contract ends 25 August 2017 to believe the contract (agreement) ends on 25 August 2017.

Dig your head in as deep as you like. Plainly those contracts don't end, but you appear to live on a different planet. You obviously can't come up with the example requested - simply because it doesn't exist.

Like some others on here who blindly plough on regardless, wishful thinking still doesn't make it so.

d123

SnowTiger wrote: »

It clearly says "contract ends" and gives a date.

It mentions nothing about about 30 days or a PAC.

It clearly specifies a date when the contract ends. TalkMobile even use the words "contract ends".

I'd like you, d123, Inner Zone and zx81 to explain why you read that and think hey, ho, the contract doesn't end on that date.

I accept that most mobile phone contacts continue after the minimum period, however TalkMobile (and TalkTalk Mobile) give a specific date when the contract ends.

What part of the terms and conditions (that you would have agreed to on signing up) does that form part of?

The only term relating to ending of contract is the one I posted...

10.1. Either you or we may end this Agreement by giving the other 30 days notice in accordance with Clause 10.5 below.


https://talkmobile.co.uk/tsandcs-landing

Could you pop up another snazzy screenshot from the T&C's or even just a link and quote showing the section number?

pmduk

It's hardly surprising if both Talkmobile and TalkTalkmobile are confusing customers like this. They both originate from Carphone Warehouse, those non-champions of clarity and openness with customers!

SnowTiger

d123 wrote: »

What part of the terms and conditions (that you would have agreed to on signing up) does that form part of?

The only term relating to ending of contract is the one I posted...

10.1. Either you or we may end this Agreement by giving the other 30 days notice in accordance with Clause 10.5 below.

https://talkmobile.co.uk/tsandcs-landing

Could you pop up another snazzy screenshot from the T&C's or even just a link and quote showing the section number?

Talkmobile have given notice to end the contract by supplying a contract end date.

Contract ends 25 August 2017 is notice that the contract ends on 25 August 2017.

Terry98

Could someone please tell me the difference between 30 days notice of termination and requesting a PAC.

I thought that once a PAC had been activated and the number transferred to the new supplier that was the time the contract ended.

Is the 30 days notice completely separate to a PAC request?

eDicky

Terry98 wrote: »

Is the 30 days notice completely separate to a PAC request?

The request for and issue of a PAC also involves a notice period of thirty days that will be billed and paid for, even if the service is terminated by using the PAC during that thirty days.

If no PAC is requested, only cancellation, service terminates after the thirty days notice period and the phone number is lost.

If notice of cancellation is given to the network, but then the user decides to keep their number, calls again and obtains their PAC, their previous cancellation is no longer valid and the thirty days starts again. Failure to use the PAC within its thirty days' validity will mean that the service will continue as normal under the contract, with payment taken as before.

mobilejunkie

SnowTiger wrote: »

Talkmobile have given notice to end the contract by supplying a contract end date.

Contract ends 25 August 2017 is notice that the contract ends on 25 August 2017.

The level of understanding is is consistent. The quality is the same for what constitutes "notice" as what the termination procedure is. Ignore the actual t&c and go with your own personalised wish-list based on a few words elsewhere on the website.

If I actually conducted my contracts your way I'd:-

1) Be actually paying endlessly for all my contracts with TM instead of making a profit on each one because they would all still be running;

2) If I put my money and time where my mouth was I'd then waste a lot of both trying to sue TM with absolutley no prospct of winning, since I wouldn't have a case.

3) Waste a lot of time getting rebuffed by the Ombudsman whilst still clocking up monthly payments on contracts I wouldn't cancel because I didn't learn from my misunderstanding of contract law and instead prefer burrying my head in the sand.

BUT... I could still proudly come on here and moan, mislead and misinterpret the legal framework to my heart's content.

Fortunately, I play the game and make a profit with free bundles on just about all my contracts - and have done so for about 11 years now, since I first researched how everything actually works and how to ensure I made the most profit with free use. But then, that's just me.

I would add this note:

I made a formal compalint against TM, which went to the Ombudsman, NOT because the contract didn't magically end after 24 months without me lifting a finger, but because they refused to accept 30 days' notice without paying for an extra day each time i.e. they expect you to pay for not only the day the contract started but the same day two years later. I stated it was was "24 month" contract and no-where in the t&c did it state it was 24 months plus a day (or however long TM decided). That to me was a clear breach of the t&c of my contract(s), albeit for a few pence of extra cost (and reduced profit!).

Although I would a few pounds because TM hadn't followed their own complaints procedure and TM did refund the extra day, the Ombudsman basically found in their favour - despite a complete lack of evidence and meaning, in effect, they could lengthen the contract as they wished beyond the contracted minimum period. Whilst that definitely is unfair and just plain wrong, I haven't made a big song and dance about it on here. It does show, however, that for a relatively minor infringement of having to pay for an extra day I would have got absolutely no-where if I ignored the t&c completely and didn't give 30 days' notice.

d123

SnowTiger wrote: »

Talkmobile have given notice to end the contract by supplying a contract end date.

Contract ends 25 August 2017 is notice that the contract ends on 25 August 2017.

A link or screenshot to show where that's in the terms and conditions?

Especially as it's common knowledge and everyday occurrence that contracts don't just end and get terminated by the service provider on the last day of the minimum term.

The term "clutching at straws" comes to mind here...