TalkMobile - taking DDs after contract closed

eDicky

MakeitgoRIGHT wrote: »

You just think it is fair whist I think it is unfair.

Apart from your sense of unfairness, can you identify any way in which TalkMobile have violated the contract's terms. For example to illustrate what you say was two months' extra DD taken, give an exact timeline of occurrences including your cancelling and/or requesting your PAC. In that way we might all come to a valid understanding instead of just a useless back and forth.

mobilejunkie

SnowTiger wrote: »

Hold your horses, folks.

TalkMobile contacts do naturally come to an end. I had one up to a few months ago. Online, this was clearly displayed:

Someone else who doesn't understand things. I've had loads of TM contracts - still have one left for another 12 months - they definitely do NOT "naturally come to an end" - neither do any from anywhere else. They never have.

Whilst I do agree it is somewhat misleading and not right that networks quote contracts as being "24 months" when, in fact they are merely referring to the minimum term there ain't a lot any of us can do about it.

People either learn to play the game and understand the rules beforehand or appear on here ranting and ravingafter signing on the dotted line (not metaphorically for those who only see literal) and ignoring the reality time after time for absolutely no point - except to drawn attention to their own complete lack of understanding of just about everything.

Jingo789

Can I urge everyone to check their online mobile phone and TV/Broadband accounts. You are likely to see that the account does not reveal the end date of your contract. In my view this is a scam as they want you to forget when your contract ends, with the very likely result that you will default onto a higher tariff payment schedule not on the terms that you agreed in your contract. This is unfair, it doesn't take much for these companies to put this data on the account (Energy companies do and moreover are likely to contact you to offer you renewed terms, so why not mobile phones/broadband/TV companies). If you find that your mobile phone or broadband provider is using this ruse then please can you complain to OFCOM. I have done so but it seems that it needs enough people with this complalnt before OFCOM will act.

pmduk

Jingo789 wrote: »

Can I urge everyone to check their online mobile phone and TV/Broadband accounts. You are likely to see that the account does not reveal the end date of your contract. In my view this is a scam as they want you to forget when your contract ends,

You're either being foolish or haven't read a word of the preceding thread. There is no end date on the contract because you don't have a fixed period contract. You have a contract with a minimum period which runs until you actively cancel it. Ofcom have considered this area previously and confirmed it to be acceptable.

You might want to consider sticking with PAYG until you understand this.

mobilejunkie

Jingo789 wrote: »

In my view this is a scam as they want you to forget when your contract ends, with the very likely result that you will default onto a higher tariff payment schedule not on the terms that you agreed in your contract.

You have made this up. Contracts continue on the same terms as before. If they do increase the price at some point in the future you can always cancel with 30 day's notice.

pmduk

What I suspect the poster is referring to the practice of an introductory discount ending. However, the customer is always aware of the length of the discount and just can't be bothered to look after their own finances.

MakeitgoRIGHT

Well, I cancelled on 28 Dec 17, and.... there're still taking DDs in March 2018.

That sounds like a ripper and unfair.

mobilejunkie

MakeitgoRIGHT wrote: »

Well, I cancelled on 28 Dec 17, and.... there're still taking DDs in March 2018.

That sounds like a ripper and unfair.

It's either because they made a mistake and failed to terminate - in which case you can take suitable action without delay - or, more like, a direct debit in March from your final bill in February - which would suggest you over-ran your pro-rata allowance for the odd numbers of days remaining from your final bundle date to the termination date. That too can be clarified.

In any case it's not what you said originally, where you were complaining about having to give 30 days' notice and paying for that. You couldn't have cancelled on 28th December; you could only have given 30 days' notice. Since you seem quite unfamiliar with how a contract works it could be that you thought you'd given notice, but didn't. One thing you cannot do is end the contract the day you call them.

d123

MakeitgoRIGHT wrote: »

Well, I cancelled on 28 Dec 17, and.... there're still taking DDs in March 2018.

That sounds like a ripper and unfair.

So what you are saying is you gave your notice on 28 December?

Therefore your notice period would have ended 28 January. It's likely you had a direct debit in January before that date and a final pro rata bill should have been the end of February. Is that what you mean by "taking DDs in March"?

pmduk

Have you followed my suggestion and actually looked at the bills yet so that you can tell us what you've been charged for? It will enable us to stop speculating and start helping you.