Flight cancelled no reason given 26 February 2018 at 11:42AM edited 26 February 2018 at 11:46AM in Flight delay compensation 16 replies 1.5K views

rbulph

Update. Air Iceland Direct are now saying they will reroute me via Ilulissat. But they need a request from tripsta. tripsta are saying they have sent this request and need instructions from AID. AID are saying that they have received no such request. I've told them to sort it out between themselves. I'll give them some time but I don't want to end up going to Reykjavik not knowing what onward flight I'm taking.

JPears

I'd give them 72 hours max. Its airlines responsibility.

jpsartre

JPears wrote: »

I'd give them 72 hours max. Its airlines responsibility.

True but the agent controls the booking so are unlikely to agree to changes unless they are requested by the agent. The OP has discovered one of the disadvantages of booking your flight from a 3rd party.

rbulph

jpsartre wrote: »

The OP has discovered one of the disadvantages of booking your flight from a 3rd party.

I'm well aware that there are disadvantages in booking from a 3rd party. Trouble is (a) flights are often more expensive if booked direct and (b) here I'm looking at legs with different airlines. I might be wrong but I think that if I have booked them together (which I can only do through an agent) and the first flight is delayed, the second airline will have to put me on another flight. If I book them separately and the first flight is delayed then I'm stuffed.

jpsartre

I'm not saying there can be no advantages going through a 3rd party, I'm just saying that one of the downsides is that if you need to make changes it has to go through the agent. Some of the downsides can be mitigated by using a decent agency. Tripsta unfortunately doesn't exactly have a stellar reputation in the customer service department.

rbulph

They've now come back offering me a flight with one overnight stop in Reykjavik and a second in Ilulissat! Not sure if they're wanting to pay for hotels. I've mentioned that the regulations state that rerouting must be under comparable transport conditions and that I don't consider this to be the case if I have to wait around so much. Is there anything else I can say to them?