openreach wants to withdraw sevice and cease line

cyberfruits

We have been problems for month now with internet/adsl disconnecting randomly and every time the phone rings. Openreach have changed many items at the exchange ,but have not fixed the problem. They have know told my service provider, who has been pressurizing openreach to fix the fault,that they( openreach) want to withdraw the service/cease the line, as they can not fix the fault!Can they legal do this, leave us with no telephone and broadband and no mobile reception in a very rural hamlet? Can we not insist to keep the line running? My service provider is not happy either and wants to keep me as a customer

Any ideas welcome.
Thanks

ValiantSon

BT Openreach have a universal service obligation. They have to provide a line to anyone who wants one. They can't remove your line. They must provide you with a telephone line that is also capable of 2Mbit /s data.

J_B

ValiantSon wrote: »

They must provide you with a telephone line that is also capable of 2Mbit /s data.

Do you have a link to that rule?

Rural friends can only get 0.5 meg

ValiantSon

J_B wrote: »

Do you have a link to that rule?

Rural friends can only get 0.5 meg

Distance from the cabinet will affect the speed. 2 Mbits/s is a benchmark figure. This doesn't mean that you must receive 2 Mbits/s. There is a proposal for a guaranteed 10 Mbit/s by 2020, but the legislation has not been enacted at present (and could easily fail to be).

The universal obligation currently requires that the line is provided and that it is capable of providing data access. The benchmark for this is 2 MBits/s, but some customers will not be able to achieve that speed.

AndyPK

Humm. So is that why I can't order asdl in a 1mbps line

cyberfruits

ValiantSon wrote: »

BT Openreach have a universal service obligation. They have to provide a line to anyone who wants one. They can't remove your line. They must provide you with a telephone line that is also capable of 2Mbit /s data.

Apparently they only have to provide a telephone and not internet access/broadband, is this true or do they have to provide both?

ValiantSon

cyberfruits wrote: »

Apparently they only have to provide a telephone and not internet access/broadband, is this true or do they have to provide both?

My understanding is that they do. Any phone line can access the internet. The speed at which it can access the internet is the issue. As they have to provide a phone line they do, by implication, have to provide internet access, but this may be very slow.

unforeseen

Doesn't the USO still stipulate a 56k modem connection? I remember it being upped from 14.4 to 28k but not sure what happened after that.

onomatopoeia99

I can't find anything stating a USO of higher than 28K dialup, and that's from 2003.

john1

re I can't find anything stating a USO of higher than 28K dialup, and that's from 2003.


Researching around the net,I came across these

From The EU

In the European Union, on 25 November 2009, after two years of legislative drafting, Directive 2009/136/EC of the European Parliament and Council entered into force with effect from 23 May 2011

This meant that the telecom operators that are ‘defined as universal service providers must be able to provide every permanent residence and business office with access to a reasonably priced and high-quality connection with a downstream rate of at least 1 Mbit/s.’ this is known as a "functional Internet connection"


From OFCOM 23 May 2011

NOTIFICATION MODIFYING AND SETTING UNIVERSAL SERVICE CONDITIONS
UNDER SECTION 48(1) OF THE COMMUNICATIONS ACT 2003

Universal Service Condition 1 (BT)
9 Condition 1.1 of the Universal Services Conditions as they apply to BT is
replaced by the following:
1.1 At the reasonable request of any End-user, BT shall provide Telephony Services, including the ability to make and receive calls employing voice,facsimile and data communications, at data rates that are sufficient to permit functional internet access, to that End-user at any place in the UK except for the Hull Area, and BT shall ensure that its Electronic Communications Networks are installed, kept installed and run for those purposes

This may help

references

https://www.diplomacy.edu/blog/right-access-internet-countries-and-laws-proclaim-it

https://www.ofcom.org.uk/__data/assets/pdf_file/0023/33944/annex_4.pdf

unforeseen

I note that the USO was not amended to state a speed. Mainly, I would guess, because there are still some places that do not, even now, have internet access.