Problem with a customer, need advice please

pmduk

Have you checked whether she really is a surgeon? Catching her in a lie like that would really help your case.

Nicole85

pmduk wrote: »

Have you checked whether she really is a surgeon? Catching her in a lie like that would really help your case.

I highly doubt that she is, how would I go about doing that?

dacouch

Nicole85 wrote: »

My insurance said that I don't have legal protection included in the package. I'd like to focus on the small claims court rather than insurance as I only have two months to prepare for the court.

Do you not have a Shop Keepers Policy, a decent such policy would automatically include "Treatment Risks" under the Product Liability section which is specifically designed to pay and handle claims against you for mistakes etc in treatments you provide.

Who are your Insurers?

Autumnella

Nicole85 wrote: »

I highly doubt that she is, how would I go about doing that?

Search for her on social media and google her name. People often put where they work on facebook or have pictures of work nights out, so even if she doesn't see if you can find the people in the pictures and where they work.

pmduk

All Doctors are registered by the GMC at https://www.gmc-uk.org. Qualified surgeons will be listed at the Royal College of Surgeons.

Autumnella

Also, please keep us updated with the outcome.

Manxman_in_exile

I've only read this quickly so may have missed it - but as many posters have asked, why haven't you passed this on to your insurers? If you don't have such insurance I would not be happy with eg my wife using your services. It's not a question about legal cover - it's a question about cover for professional negligence - which you should have.


Having said that - are you sure your client is a surgeon? As others have suggested you should check this. I used to work in the NHS and, personally, I find it hard to believe that a surgeon would undergo the treatment you describe without satisfying themselves 100% that it was generally OK and in particular OK for themselves.


If they couldn't, I wouldn't want them operating on me!

J_B

OP
You keep avoiding the 'insurance' question.
You surely (?) have 'public liability' insurance and associated risks???

Also - could the claimant possibly consider that you hadn't mixed the colour properly thus causing it to 'burn' the eyebrow???

Manxman_in_exile

J_B wrote: »

OP
You keep avoiding the 'insurance' question.
You surely (?) have 'public liability' insurance and associated risks???

Also - could the claimant possibly consider that you hadn't mixed the colour properly thus causing it to 'burn' the eyebrow???

I fear that the OP has no insurance - otherwise why aren't her insurers dealing with this?


My wife gets her hair "coloured" every month or so. I'm wondering if her hairdresser has insurance cover?


What if my barber "negligently" snips part of my ear off when cutting my hair? Does he have insurance?


I'm growing my hair long again!

unholyangel

BorisThomson wrote: »

It is industry standard practice to carry out a patch test before treatment with any dye. Failure to do so is a failure to fulfil the most basic standards of care.

I'm not sure what part of that is difficult to understand, and how the OP can continue to excuse her not doing so.

The problem is we have a client trying it on, and a business owner so inept that they cut corners on treatments and don't have adequate insurance. I pity the judge.

A patch test is typically carried out on the back of your ear because (again) its not testing the hair, its testing the skin - specifically for a reaction to ppd, the active ingredient in nearly all dyes.

So even if is an industry standard practice and OP was negligent in not carrying one out....that negligent act will not have caused the loss as there doesn't seem to be any allegation of skin allergy.

There are many things that can cause what OP describes, hypothyroidism, lack of vitamins B or D (possibly others but definitely those 2), hormones, stress, a too frequent beauty regime etc. Its true, one of those causes is contact dermatitis - which is the reaction ppd in hair dye can cause (can also cause anaphylaxis in more severe cases) but its a secondary symptom which results from the irritation and swelling that can occur with contact dermatitis. If there has been no inflammation, rash, swelling, redness etc then its very unlikely to have been the hair dye at fault even if events did coincide.