Wrong spec from Indesit - Curry mis-sold oven

hozza94

We have decided to keep the oven. Does anyone have experience of getting "goodwill" refund from Currys? I suppose I could just call CS and ask for it, since I bought an item with the wrong spec provided?

Zandoni

agrinnall wrote: »

I don't see how this is mis-selling, Curry's were simply repeating what they'd been told by Indesit, or are you suggesting that they knew it was wrong but decided not to correct it because of the vast extra profit they were making from triple vs double-glazed?

I think that's called passing the buck, the store should check the specifications.

[Deleted User]

hozza94 wrote: »

We have decided to keep the oven. Does anyone have experience of getting "goodwill" refund from Currys?

I think if you simply state that you are keeping the oven that will be the end of the matter, since Curry's have already offered a full refund if you remain dissatisfied.

You'd have far more leverage for a "goodwill" payment if the item had arrived damaged and you wanted to keep it. Wrongly described does not make it difficult to sell on to someone else (once they fix the description online, of course) at the full price.

So by all means keep the oven, but don't expect Curry's to be keen to pay in that circumstance.

Svein_Forkbeard

Probably a discount voucher.

custardy

Zandoni wrote: »

I think that's called passing the buck, the store should check the specifications.

Fro an online order?

hozza94

Moneyineptitude wrote: »

I think if you simply state that you are keeping the oven that will be the end of the matter, since Curry's have already offered a full refund if you remain dissatisfied.

You'd have far more leverage for a "goodwill" payment if the item had arrived damaged and you wanted to keep it. Wrongly described does not make it difficult to sell on to someone else (once they fix the description online, of course) at the full price.

So by all means keep the oven, but don't expect Curry's to be keen to pay in that circumstance.

The oven is installed, so it would require them to send someone over to dismantle it and take it back. That would certainly cost them a fair bit. Also they still haven't fixed their error on the website.

DoaM

agrinnall wrote: »

I don't see how this is mis-selling, Curry's were simply repeating what they'd been told by Indesit, or are you suggesting that they knew it was wrong but decided not to correct it because of the vast extra profit they were making from triple vs double-glazed?

Zandoni wrote: »

I think that's called passing the buck, the store should check the specifications.

custardy wrote: »

Fro an online order?

See post #11. The answer is Yes ... the "store" in this case is the online arm of Currys. Store doesn't just mean a bricks-and-mortar retail outlet, so no need for attempted pedantry.

custardy

DoaM wrote: »

See post #11. The answer is Yes ... the "store" in this case is the online arm of Currys. Store doesn't just mean a bricks-and-mortar retail outlet, so no need for attempted pedantry.

Yup,but the people picking the goods dont checks spec.
An error on a website like that is unlikely to get flagged up until a customer notices whether its right or not.
Post 11 covering a refund Currys already agreed to?

hozza94

Aaaaand the story ends: got a 10% partial refund + energy switch cashback that we had qualify for (£25)

[Deleted User]

hozza94 wrote: »

The oven is installed, so it would require them to send someone over to dismantle it and take it back.

That seems like the leverage you needed.

hozza94 wrote: »

Aaaaand the story ends: got a 10% partial refund

A good result. :T