eternity ring snapped 3 years after purchase

Manxman_in_exile

re-rewind wrote: »

That I paid nearly £300 for, possibly.

Going to take to a jewellers, might just be easier to cash it in for whatever value it's worth and put that towards something from a really jeweller

It's unlikely to be worth anywhere near £300 - if that's what you paid for it - you seem to be unsure.


Just get it repaired!

photome

I am no expert on rings and their value but a £300 ring will not be worth much for cash

meer53

Sounds as though it had been squashed for it to break in two places at the same time. I'd accept the repair.

Nearlyold

re-rewind wrote: »

As per title really, purchased online using my credit card an almost £300 ring for my wife. Although the ring is 3 years old, it has only had 2 years of light usage on it.

It has snapped clean in one place and partially in another but is still attached at one point but some wiggling could easily see it break again.

Retailer (Debenhams) is saying I can have it repaired for £25 by the manufacturer, but Debenhams aren't responsible anymore as 1 year has passed by already so I need to deal with them (the manufacturer) directly, pay for postage back and forth and getting it fixed.

My view is this ring has been manufactured shoddily and I kind of dont really want it repaired as there is clearly a fault, but especially dont want to pay for a repair on a ring not very old.

Would a section 75 work on this? Can Debenhams legally shun responsibility? Where do I stand please?

I have 20 years past experience in the jewellery trade and there are two possible explanations for the break.

1) The ring is not faulty and has been subject to some excessive force beyond the usual expected in normal wear.

2) The ring is faulty and not able to withstand normal wear and tear. Occasionally during manufacture (typically casting) something goes wrong resulting in "porous gold". If you have a good strong magnifying glass (a jewellers eyepiece is best) have a look at the cross section at the site of the break, if it has the appearance of pumice stone or the inside of a crunchie bar (lots of tiny holes) then the ring is at fault and a repair won't work, the ring will only be fit for scrap.

In the jewellers I worked in, our policy was to exchange a broken ring with this fault irrespective of how long ago the ring had been purchased.

This explains more :- http://www.professionaljeweler.com/archives/articles/1999/jun99/0699fys1.html

NotRichAtAll

6 diamonds

you sure about them been diamonds?

re-rewind

Nearlyold wrote: »

I have 20 years past experience in the jewellery trade and there are two possible explanations for the break.

1) The ring is not faulty and has been subject to some excessive force beyond the usual expected in normal wear.

2) The ring is faulty and not able to withstand normal wear and tear. Occasionally during manufacture (typically casting) something goes wrong resulting in "porous gold". If you have a good strong magnifying glass (a jewellers eyepiece is best) have a long at the cross section at the site of the break, if it has the appearance of pumice stone or the inside of a crunchie bar (lots of tiny holes) then the ring is at fault and a repair won't work, the ring will only be fit for scrap.

In the jewellers I worked in, our policy was to exchange a broken ring with this fault irrespective of how long ago the ring had been purchased.

This explains more :- http://www.professionaljeweler.com/archives/articles/1999/jun99/0699fys1.html

Thanks for the information, I'll have to get it checked out, we have a friend who is a jeweller but lives quite far away, we don't see him all that often,I'm sure he could give us his opinion

NotRichAtAll wrote: »

you sure about them been diamonds?

To the untrained eye they sure do look like it, but as above I'll get our friend to check it all out. I'd be very surprised to see a large retailer like debenhams falsely declare it to be a diamond ring, they'd be in some serious trouble considering they still sell this model

GwylimT

There aren't any 9ct gold with six diamons, some have three small diamonds, but not a eternity ring style. The moissonite rings however match your description.

re-rewind

No, I was well off when I said 6, I didn't have the ring to hand at the time so took a wild guess.

http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_63343+9R7098033_-1

NotRichAtAll

I was well off when I said 6

Seems you were well off when you said diamond aswell

Manxman_in_exile

NotRichAtAll wrote: »

Seems you were well of when you said diamond aswell

You don't seem to be sure if you paid £300 either!


(Update: GB bobsleigh boys not doing well at all. The women get their funding cut but do much better! Could be run by the BBC! Sorry - off topic!)