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Have EE cottoned on to MSE?

Teamjarjar · 2018-02-19 18:56:28

My husband has done loads of research on here and tonight called EE to negotiate his contract. Charged his phone, got a cup of tea, and got ready to negotiate. He was on the phone for about 5 mins - they said they couldn’t do anything for him and gave him his PAC code, just like that. No attempt to negotiate, no offers…

Comments

eDicky Posts: 6,835 Forumite

24 February 2018 at 10:11PM

MSE might like people to think in terms of 'MSE tactic' but in fact it's natural for networks to try and retain customers by offering reasonable deals if they have to, to compete with what's available elsewhere, and they have been doing it since long before MSE was invented.

Perhaps there are commercial reasons for them not to try so hard these days, and the raised expectations of more customers who read MSE may be a factor, but I don't think it's relatively of great significance.

Evolution, not revolution

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