Have EE cottoned on to MSE?

Samantha_EE

Teamjarjar wrote: »

My husband has done loads of research on here and tonight called EE to negotiate his contract. Charged his phone, got a cup of tea, and got ready to negotiate.

He was on the phone for about 5 mins - they said they couldn’t do anything for him and gave him his PAC code, just like that. No attempt to negotiate, no offers other than what was on the website (which aren’t that great). He’s not after anything crazy, just a SIM-only for about 8GB.

Have they cottoned on to the MSE tactics to try to negotiate a better deal?

Our upgrades team will always try to get you the best possible plan and offer available. If you log into your MY EE account online it will show the best upgrade plans available to you. Thanks Sam

d123

Samantha_EE wrote: »

If you log into your MY EE account online it will show the best upgrade plans available to you. Thanks Sam

MyEE has never shown the best upgrade deals, in fact it’s always shown worse deals than the normal upgrade team offered, let alone what retentions would offer.

searchlight123

i've usually found a better upgrade deal by talking to carphone warehouse rather than direct to EE.
OP may be worth a try.

such_a_dommy

It does depend on who you talk to mainly. I have spoke to numerous cancellation/retention team members at various companies.

New customers still get a better deal so it pays to be a rate tart (Yorkshire accent)

boatman

Samantha_EE wrote: »

Our upgrades team will always try to get you the best possible plan and offer available. If you log into your MY EE account online it will show the best upgrade plans available to you. Thanks Sam

Why do your 'deals' always have a really high price then add a discount, why not just offer the lower price? Is it so you make higher profit when you raise the price on the yearly RPI Increase or is there another reason?

Teamjarjar

Samantha_EE wrote: »

Our upgrades team will always try to get you the best possible plan and offer available. If you log into your MY EE account online it will show the best upgrade plans available to you. Thanks Sam

The upgrade available to him on his account online was worse than what he currently had - less data for more money! And during the call they just said ‘we can’t match what you get get elsewhere, here’s your pac code’.

[Deleted User]

Teamjarjar wrote: »

The upgrade available to him on his account online was worse than what he currently had - less data for more money! And during the call they just said ‘we can’t match what you get get elsewhere, here’s your pac code’.

Samantha_EE wrote: »

Our upgrades team will always try to get you the best possible plan and offer available (from EE)

So you've got the PAC, now go and find a new supplier.

ryan121

There are only four major networks. EE has the most customers and probably doesn't believe you will actually leave. Why give you a cheap deal when they don't have to.

Teamjarjar

Colin_Maybe wrote: »

So you've got the PAC, now go and find a new supplier.

Obviously we’ve done that. I was just making the point that the big firms are on to the MSE tactics and won’t necessarily negotiate.

molerat

Did he go to negotiate a deal or get a PAC ? Going for the latter is more likely to get a deal as you want to leave, asking for a deal means you want to stay.