Pixmania customer service is TERRIBLE!!!

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24

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  • golddustmedia
    golddustmedia Posts: 835 Forumite
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    Gambit wrote: »
    Pixmania customer service is TERRIBLE!!!

    Yes it is.

    There's been people complaining about them on here for years, so I'm surprised people still buy from them. Still no doubt you're now one less customer they'll have in future.
  • System
    System Posts: 178,102 Community Admin
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    i ordered via amazon which is why i got a refund of the delivery charge as a goodwill gesture straight away, never did get round to removing the neg feedback !
  • dantheman80
    dantheman80 Posts: 13 Forumite
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    6 days and counting..... I can only assume the accounts department is located at the north pole and the expedition set off to ask the question when I emailed them.
  • codger
    codger Posts: 2,079 Forumite
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    dantheman80 wrote: »
    6 days and counting..... I can only assume the accounts department is located at the north pole and the expedition set off to ask the question when I emailed them.

    I think you have to email them in French.

    They will then reply in double Dutch. . .
  • Gambit
    Gambit Posts: 584 Forumite
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    I finally got my refund come through yesterday after the first one not going through. This is the email I got from them:

    Hello,
    Thank you for contacting me.
    I have checked & the refund wasn’t issued by Bibit, having been in contact with them, I have not had confirmation that this has now happened.

    I apologise for this further delay but can now guarantee 100% that the money will be on your account in 4 full working days.
    Best Regards,
    Alice WALKER

    North European Supervisor
    Current Debt Owed To Family: [STRIKE]£12,575[/STRIKE] £9,000 :wall:
    Estimated Debt Free... [STRIKE]Dec 2012[/STRIKE] Aug 2012

    :xmassmileChristmas 2010 Sealed Pot Challenge #477 :xmassmile
  • Gambit
    Gambit Posts: 584 Forumite
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    dantheman80 wrote: »
    6 days and counting..... I can only assume the accounts department is located at the north pole and the expedition set off to ask the question when I emailed them.

    Try emailing them direct Dan: A.Walker@fotovista.com
    Current Debt Owed To Family: [STRIKE]£12,575[/STRIKE] £9,000 :wall:
    Estimated Debt Free... [STRIKE]Dec 2012[/STRIKE] Aug 2012

    :xmassmileChristmas 2010 Sealed Pot Challenge #477 :xmassmile
  • dantheman80
    dantheman80 Posts: 13 Forumite
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    Gambit wrote: »
    Try emailing them direct Dan: [EMAIL="A.Walker@fotovista.com"]A.Walker@fotovista.com[/EMAIL]

    Thanks Gambit - i'll let you know how I get on!
  • dantheman80
    dantheman80 Posts: 13 Forumite
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    As if by magic..... thanks again Gambit
    Hello,
    Thank you for your e-mail.
    I have issued a refund for the full delivery charge.
    I apoloise for the delay.
    Have a nice day.
    Best Regards,
    Alice WALKER

    North European Supervisor

    Pixmania.com

  • vikingaero
    vikingaero Posts: 10,920 Forumite
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    At last!

    I've been looking on Amazon for a couple of cameras. Only problem is that the stockist on Amazon is Pixmania. I'd rather shove ferrets down my pants than order from them and have lovely French manuals and plugs and crap service!
    The man without a signature.
  • gwokka
    gwokka Posts: 26 Forumite
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    i too have had a bad experience with PIXMANIA. there customer service dept is a nightmare
This discussion has been closed.
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