We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
LG's Privacy policy stops me using new TV
Options
Comments
-
Just FYI you don't have a right to a TV - frankly this is your problem, not theirs.I think my objection may have been lost in the way I have written my posts, the fact is I object to having any data collected without my expressed consent, I also want to be able to control everything that I hold personal as mine.
Loyalty cards, never owned one, Social Media, I have friends where I live and work.. so never seen the need and not had the desire to even go look at what it is about... why? Anything that is supplied free usually comes at a high price somewhere along the ride.
Someone demanding an open door to whatever they decide they can collect about me is an unwarranted intrusion and unacceptable.
Are you telling me if everyone say no not signing that and if your product doesn't work unless I agree to do what you demand, I will not buy your products again, that things would not change.
Apple, Google, Samsung, LG, NY Stock exchange, HMRC, BT, Banks, supermarkets and even churches, what do they all have in common, they have all been hacked and personal data stolen.
Would you give your car keys to a garage if you know they get broken in to every week and keys are stolen and cars driven off... no, so why do people give it to companies, the majority don't even read privacy policies, they are written to be long and difficult and the worst aspects are always at the end, never in the beginning... I read them all, object to most and agree with a few..
Most people don't care about the policies and privacy agreements. You do. You are the minority, hence LG don't care.
It sounds like you're making your own life difficult and then suggesting that the problem is with the retailer / developer/ lay person not understanding.0 -
Oh, no -- we just have telescreens in our homes listening to what we say.
I can't see how a hardware manufacturer can sell goods that don't work unless you agree to a contract you weren't even aware of when buying the device.
You can't be forced to accept the terms of a contract you haven't seen. And you can't be forced to accept goods that don't perform the advertised function.
I'd be looking at the appropriate legislation with a view to returning the TV to the seller for a full refund (as not fit for purpose).
Also, consumer law outlaws "unfair terms" in consumer contracts.0 -
Are you telling me if everyone say no not signing that and if your product doesn't work unless I agree to do what you demand, I will not buy your products again, that things would not change.
Your 100% Right, if everyone said no and didn't use the products, won't buy your product again things would change. But realistically speaking, the vast majority of people don't and will never care. So it won't change, I'd be surprised if it ever does.
It would be nice if everyone was educated about how companies use/sell and collect data of users online but again the vast majority of people just don't care. Is it the correct attitude? Probably not but it is just the way it is.
Don't get me wrong I do agree with some of your points and think everything you said is out of a care for others well-being. Good luck and please post how far you get with you refund and what they say back to you, it's an interesting one thats for sure!0 -
The TV works just fine. It's the SMART features which have to be enabled (and which can be removed at any time).I can't see how a hardware manufacturer can sell goods that don't work unless you agree to a contract you weren't even aware of when buying the device.
There are other ways to watch BBC iPlayer if the OP is truly concerned..0 -
Just FYI you don't have a right to a TV - frankly this is your problem, not theirs.
Except that the OP does. He has paid a retailer for a TV and is unable to use it as advertised.Moneyineptitude wrote: »The TV works just fine. It's the SMART features which have to be enabled (and which can be removed at any time).
There are other ways to watch BBC iPlayer if the OP is truly concerned..
Why should the OP be forced to agree to terms he had no prior knowledge of and doesn't agree with?!Also, consumer law outlaws "unfair terms" in consumer contracts.
Good point. It looks like the Unfair Terms in Consumer Contracts Regulations would cover you. Again, I'd be looking into this and insisting on a refund.0 -
He's able to use it as a TV, just not a SMART TV unless he reads and agrees to the Privacy policy.Except that the OP does. He has paid a retailer for a TV and is unable to use it as advertised.
He's already swapped out the voice operated remote, so why should he expect or be entitled to a full refund?
I can't see any "unfair" terms. All I can see is the OP being paranoid about his TV viewing habits being recorded and sold on (or hacked)Why should the OP be forced to agree to terms he had no prior knowledge of and doesn't agree with?!
In reality, there is little likelihood that he will be individually targeted for any kind of recording. The type of recording currently in use is aggregated and not personally identifiable.
Explain why the terms are unfair exactly. The OP cannot complain they are "unfair" simply because he doesn't agree with them.It looks like the Unfair Terms in Consumer Contracts
As I've said from the outset, SMART features are not guaranteed and might be withdrawn at any time.0 -
You need to change the thread title. It's your refusal to accept the policy causing the issue, not the policy.0
-
Get yourself a streaming to use or get a non smart TV and use that.
If you want to get these bully tactics (as you put it) outlawed then go straight to the top, file a complaint every single place you can.0 -
-
Moneyineptitude wrote: »Explain why the terms are unfair exactly. The OP cannot complain they are "unfair" simply because he doesn't agree with them.
The terms are unfair if the product does not work as advertised unless the consumer accepts terms they were not made aware of at the point of sale and are detrimental.
There is no freedom of contract if the customer was not aware that he would have to agree to additional terms after purchasing the TV in order to use it. Thus he has a right to reject the contract, reject the goods, and get a full refund.
Check out the Unfair Terms in Consumer Contracts Regulations:
http://www.legislation.gov.uk/uksi/1999/2083/made
EDIT: My mistake, the UTCCRs were revoked in 2015 and replaced by the Consumer Rights Act, but I think the principles are very similar. Maybe I'll have a read if I get time:
http://www.legislation.gov.uk/ukpga/2015/15/part/2/enactedMoneyineptitude wrote: »As I've said from the outset, SMART features are not guaranteed and might be withdrawn at any time.
Do people really buy smart TVs with that might not even work by the time they get home and plug it in?! They must be mad!
Anyway, if the customer was made aware that he was buying a standard TV without any expectation that any smart features would be functional, then yes, it wouldn't be an unfair contract. But I find it extremely unlikely that a shop would have sold a smart TV on the basis of there being no guarantee that any of the smart features would work!
I'm no lawyer, but it sounds like the OP has a good case to claim for the cost of the mis-sold television.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.1K Mortgages, Homes & Bills
- 177K Life & Family
- 257.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards