BT mobile - says 4g but Been told it's not

d123

mongoose2009 wrote: »

Im on Plusnet and with a Moto E4

and i definitely get 4G VoLTE

VoLTE stands for voice over LTE and it more or less exactly what it says on the tin. It's voice calls over a 4G LTE network,

That’s highly unlikely for 2 reasons, Plusnet don’t offer VOLTE yet and more importantly the MotoE4 is not a supported VoLTE device, even direct on EE.

Apple iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X
Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL
Sony Xperia XZ1, Xperia XZ1 Compact
Huawei P10, P10 lite, P10 Plus
HTC U11
Blackberry Priv, Dtek 50, Dtek 60, KEYone
Nokia 3, 5, 8
EE Hawk

or one of these phones, bought directly from EE in-store, online or over the phone:

Samsung Galaxy S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, Xcover 4, A3 (2017), A5 (2017), J5 (2017), Note 8
Sony Xperia L1, XA1, XZ, XZ Premium, X, XA, X Compact, Z5, Z5 Premium and Z5 Compact
Microsoft Lumia 550, 650, 950, 950XL
Huawei P8 lite (2017), P9
HTC 10
LG G6, G5, G5 SE, X Cam, K8 (2016), K8 (2017), K10 (2017)

http://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-4g-calling

What made you think you were able to use VoLTE?

20aday

Needs to have a look at the BT website then doesn't he?!:

Enjoy fast 4G in more places than o2, Vodafone and Three.

Source: bt.com/mobile

sully1311

Sparx wrote: »

You've been told rubbish, or misinterpreted the information you were given. BT's network does still use EE 4G and offer the same level of coverage.

The only difference is direct EE customers have a slightly higher priority on the network and can achieve higher 4G speeds if on a 4GEE Max tariff. However BT 4G is still your usual 4G access and it's likely you are just in a weak 4G signal covered area.

BT (& all other EE MVNOs) currently do not have the same level of coverage as they do not have access to the 800mhz.

d123

sully1311 wrote: »

BT (& all other EE MVNOs) currently do not have the same level of coverage as they do not have access to the 800mhz.

That is true.