MSE News: EE to increase monthly prices by 4.1%

boatman

What types of complaints cant we consider?

The complaint occurred before the company joined our service

A court or another independent body has already reviewed the complaint

A court, regulator or other independent body is better suited to reviewing
the complaint
We sometimes decide that a court or other organisation is better suited to considering
a complaint. This will usually be if the topic of complaint is outside our area of
expertise, or the resolution requested is not something we can achieve.
We may also defer complaints to the industry regulator if the dispute concerns a
company's general commercial practices or terms of service.
If this is the case, we will provide you with a full explanation and signpost you to the
appropriate organisation.

We consider the complaint is vexatious

We consider the complaint is frivolous


If the ombudsman feel its related to commercial practices then they need to refer the matter to OFCOM, perhaps ask for a copy of the letter they have sent OFCOM about EE's practices...

Were you provided with a full explanation and referred to the appropriate organisation, no, thought not...

pmduk

We may defer complaints does not mean that they will or, indeed have, in this case

tinkywiky

According to Office for National Statistics the Consumer Price Index (CPI) is only 3% for last 12 months (I am not able to post the link to this, but please google it) . Is this not the same as RPI? EE seem to claim it is 4.1%?

pmduk

No, it's an alternative method of calculating inflation designed to save the Government money and embarrassment. They seem to use whichever suits their current argument.

EE (and many other networks) prices are specifically matched to RPI which allows them to allow cheaper prices at the outset as they don't have to predict and load prices for expected inflation.

boatman

pmduk wrote: »

don't have to predict and load prices for expected inflation.

Something they were more than capable of doing not so long ago...