Adaptis Solutions Railway Byelaw s14

financerulez

LIz wrote: »

Hi. Have you tried getting onto their web address for making a representation against the PCN? Because I don't believe this works either.

I've recently had a PCN from Adaptis too. What's more I paid the parking fee at the time (I only used the park by phone facility because their machine was out of order) and I have the proof in the form of text messages from DashPark. HOWEVER - the web address in the letter, which is stated to be the only way of making a representation, comes up with "service unavailable". I have emailed their info email address, their customer services address and I have telephoned them, because I want to make a representation....

I plan to keep on with this and refer to the Financial Conduct Authority if I continue to get no response.

Hi Liz

Sorry I didn't see this. Have you started a thread?

Worth looking into the dates, and follow same process I did re DVLA info.

You can get to their appeals page still, but I got there by going to the pay the appeal page (funny that still works) and then found a link to it through there.

Be careful in your appeal not the reveal who was driving.

twhitehousescat

financerulez wrote: »

Hi Liz

Sorry I didn't see this. Have you started a thread?

Worth looking into the dates, and follow same process I did re DVLA info.

You can get to their appeals page still, but I got there by going to the pay the appeal page (funny that still works) and then found a link to it through there.

Be careful in your appeal not the reveal who was driving.

appeal? why , the company cannot offer an independent appeal system , , so why bother

any company that wishes to get info for parking from the dvla , must be a member of a ATA AND offer access to an independent appeal system

Johno100

financerulez wrote: »

Update

Nothing back from Adaptis since my appeal.

Now considering a claim against DVLA.

I wrote to them asking about their procedures and why they released my data and they confirmed "all car parking enforcement companies who require data from the DVLA must be members of an Approved Operator Scheme. Members of this scheme must adhere to a code of practice for the operation of their company. I have checked on the BPA list of members and Adaptis are still shown as members. We have not been notified that they have left the scheme."

Unfortunately for the DVLA, I had already written to the BPA who confirmed 3 weeks earlier that Adaptis left the membership on 25th Jan. DVLA didn't process this application until 01 Feb. Note they also aren't on the online BPA membership list of Approved Operators (and haven't been since Jan), so that bit is just a bare-faced lie.

I've replied informing them of my confirmation from the BPA, and asked what the DVLA are going to do about their mistake here, especially now I am probably going to be harassed from Adaptis for the next few months. (They also confirmed all the correct checks had been done in my case, so that was clearly a lie too.)

My question is, do I have any claim against the DVLA and what sort of process should I follow to pursue that?

I thought earlier in the thread you had stated that the DVLA request pre-dated them leaving the BPA AOS scheme? If that is the case then I think there is probably something of grey area there.

Castle

The DVLA complaint procedure:-
https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

twhitehousescat

I think I read it as:

a paper request was made , adaptis were members of at ATA when DVLA stamped the request

several days later , the DVLA manually did a search (non ATA at this stage) , and printed off reply to adaptis

the search and the posting were done when adaptis were not members of an ATA .

now we all know that the DVLA work on "date sanctioned" , as in look at your DOC ref on your V5 , you can send it by recorded/signed for or whatever , but the action is valid (often several weeks later) when the form is completed/sanctioned/posted .

KODoe and indeed the online vehicle transfer are instant , however when paper is involved (v888/3) the action date (as per doc ref) is the date the manual action took place

therefore the DVLA gave info to a non ATA company

twhitehousescat

Castle wrote: »

The DVLA complaint procedure:-
https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

that is to complain about the way they have handled the case , not to get them to admit they are wrong and do anything about it

after 10 days , after writing to Mr morley , after getting the ICA involved , a typical reply

"yes we were wrong , move along now , nothing to see"

slap hands more training , whatever , that does not help you!!

financerulez

Johno100 wrote: »

I thought earlier in the thread you had stated that the DVLA request pre-dated them leaving the BPA AOS scheme? If that is the case then I think there is probably something of grey area there.

Their request pre-dated them leaving, that is true. I don't have any (well comparatively) issue with them requesting the data at that point. I do take issue with DVLA who processed the application after they had already left, and had they carried out the checks they're supposed to, would have seen they had left. If the intent behind only releasing to AOS members is so they can follow their CoP and not harass people, it follows that they need to be AOS members at the time the data is released, not when the application is made.

The fact the DVLA still think Adaptis are members 6 weeks after leaving, implies to me they're whole system of checks needs changing!

financerulez

twhitehousescat wrote: »

I think I read it as:

a paper request was made , adaptis were members of at ATA when DVLA stamped the request

several days later , the DVLA manually did a search (non ATA at this stage) , and printed off reply to adaptis

the search and the posting were done when adaptis were not members of an ATA .

now we all know that the DVLA work on "date sanctioned" , as in look at your DOC ref on your V5 , you can send it by recorded/signed for or whatever , but the action is valid (often several weeks later) when the form is completed/sanctioned/posted .

KODoe and indeed the online vehicle transfer are instant , however when paper is involved (v888/3) the action date (as per doc ref) is the date the manual action took place

therefore the DVLA gave info to a non ATA company

This is bang on.

twhitehousescat

financerulez wrote: »

Their request pre-dated them leaving, that is true. I don't have any (well comparatively) issue with them requesting the data at that point. I do take issue with DVLA who processed the application after they had already left, and had they carried out the checks they're supposed to, would have seen they had left. If the intent behind only releasing to AOS members is so they can follow their CoP and not harass people, it follows that they need to be AOS members at the time the data is released, not when the application is made.

The fact the DVLA still think Adaptis are members 6 weeks after leaving, implies to me they're whole system of checks needs changing!

this is very very worrying , either the BPA did not inform them or the DVLA did not act on this info.

I would have expected this to be an automated system (it is - I know this from previous) , therefore it looks like the BPA have goofed up

have the BPA explained WHY adaptis are not members? were they banned or did they simply quit / not pay fees?

Johno100

financerulez wrote: »

Their request pre-dated them leaving, that is true. I don't have any (well comparatively) issue with them requesting the data at that point. I do take issue with DVLA who processed the application after they had already left, and had they carried out the checks they're supposed to, would have seen they had left. If the intent behind only releasing to AOS members is so they can follow their CoP and not harass people, it follows that they need to be AOS members at the time the data is released, not when the application is made.

Then you need to ask the DVLA what their policy is regarding requests received from a firm prior to them leaving an AOS but not processed until after they have left. That of course may be different if the firm left of their own volition as opposed to being suspended or thrown out.