Amazon delivery scam

skillyb

Lavendyr wrote: »

I don't see what your order has to do with your husband's order. You cancelled because you were unhappy with the delivery time and thought they had been dishonest about the attempted delivery (incidentally, I sympathise with that as I also work from home and have been subject to said "attempts" myself!). Personally I would not have cancelled but would have got onto live chat and had a word - usually they extend Prime membership (assuming you have this but I might be wrong!) by a month and if you don't have Prime they'd probably refund the delivery charge.

The fact that your husband's delivery turned up sans product is, as far as I can see, completely unrelated. However, it must be a horrible situation as obviously it's your word against the delivery company (and potentially against Amazon). I personally would not have returned anything to Amazon without getting some further confirmation from them that they acknowledge the situation. I'd also have done so via email, pursuant to a phone call, as at least then you have a record of proceedings. I appreciate that's not particularly helpful this time round but just in case it happens again...

I suggest that you might now call the police and get a crime reference number (theft). You should then send this to Amazon in relation to this order (contacting them however you wish but always following up by email). You could also try a s75 chargeback.

Good luck.

Thank you that is the first helpful response. I know there is no link between my order and my husband's (apart from the same address) but I do think that my "attempted delivery" and his could be linked if the criminal activity is in the courier. I am not a Prime user but have had a full refund for my order. My husband asked for redelivery and that is how he ended up with a fake parcel which had been packed so it matched the weight of a laptop- and the weight I understand is the only check Amazon make. So it is quite possible for someone to steal the goods and replace them with a number of random cheap items to make up the weight - which is exactly what was in the fake parcel.

I think we do need to report to police and try s75. Amazon customer services have promised a refund for the laptop over the phone twice now, but it has not materialised. We have both been customers at this address for over 15 years and this is the first time this has happened. That is why I posted this up here, because it is the kind of scam that means the customer takes the blame for the missing goods. Amazon have no incentive to investigate because they are not out of pocket and due to the lack of evidence we are going to have a hard time getting our money back.

skillyb

custardy wrote: »

Because it was lunchtime and sometimes scanning errors happen.
You felt the need to cancel it when it was still within the delivery window.
Thats what people (from my view) find weird.

Sorry dont understand this. Amazon sent me an email saying they had "attempted delivery" but had failed. I was in the whole day. I paid extra for next day delivery, specifically because I knew I would be in to take my parcel. So delivering it the next day was NOT within the delivery window I had paid for. I find it wierd that you would be happy to pay extra for a service you didn't receive.

custardy

skillyb wrote: »

Sorry dont understand this. Amazon sent me an email saying they had "attempted delivery" but had failed. I was in the whole day. I paid extra for next day delivery, specifically because I knew I would be in to take my parcel. So delivering it the next day was NOT within the delivery window I had paid for. I find it wierd that you would be happy to pay extra for a service you didn't receive.

I know you dont,I can see by your posting style you dont always see beyond whats in front of you and are a bit reactive.
Its fine.

[Deleted User]

I sympathise and know how difficult it can be to deal with Amazon when something doesn't quite fit in with their scripts. I also have been told 'delivery failed' when I know delivery wasn't even attempted. Always worries me because you wonder if the item is going to turn up at all.., although on an occasion I contacted amazon in this situation they told me it had probably just been misscanned but doesn't stop a customer worrying. On one occasion the item did NOT turn up but I was credited the amount of the order. But I might not be another time as you can't prove it. I was stonewalled when I asked for proof from the courier the item had turned up as it seems like a loophole a courier can use.

So like you, I don't use Amazon as often as I used to (and I was a frequent customer). Don't suppose Amazon have a script for that either.

Sorry you have had the problems with the laptop. I hope you are able to sort it out and get a refund as suggested above.

skillyb

Thanks. The issue was finally sorted 3 weeks after the goods were stolen in transit. It took a LOT of phone calls and, in the end, an email to Jeff Bezos's office. We were promised a refund "within 24 hours" more than once, and then had to chase every other day, I think we would have been less furious of the customer service people were able to answer straightforwardly about their internal process and the ACTUAL time it would take to get a refund but we kept being promised something would happen when it didn't and then we had to chase. We did get a crime number just to make sure. Amazon basically made it as difficult as it could be. We bought the same laptop from John Lewis, which by the time we had our money back had dropped to a lower price than Amazon's. We will be restricting our Amazon purchases to digital downloads from now on

skillyb

I see you are a bit patronising. It's also fine.

Jacques12

As i stood by my 1st floor window smoking, i saw a van pull up directly below me. I had a very clear view of the inside front compartment of the van & saw that all the packages were marked "Amazon".
I watched the driver open a cardboard box, peel back the sticky part of the inner packaging, replace the item inside with one he took from under his seat, resealed the package with sellotape & placed it back in the cardboard box.
I tried to contact Amazon to report this as someone was going to get a dud / not working / or otherwise not the item they paid for.
Imagine my surprise when Amazon told me there was no way for them to deal with my complaint.
Disgusted, I hung up.
All i can say is to check your item BEFORE the delivery driver leaves. Because the one thing you can be sure of - Amazon will always claim they are not at fault.

RichardD1970

On the other hand I had an "attempted delivery" the other day, sat watching the live feed of the drivers position.

I immediately contacted Amazon via live chat and was told that they would contact the driver and try to get it delivered later that day, if not first thing next morning.

When the delivery actually did take place the following morning it turned out to be a £3.50 pack of makeup wipes instead of the £150 headphones that had been ordered.

I got straight on the phone to them and the order was immediately refunded so I could re-order if I wanted (the quickest way to do it) and told to keep the wrong item. I also got 2 free months of Prime added to my account.

I must admit I had the replacement delivered to an Amazon locker and filmed the opening of the locker and package, just in case.

Enterprise_1701C

The funny thing is I have the opposite "problem". I have two items on my account that have been delivered to the collection point and I actually have in my possession, but they are still showing as undelivered on my account.

hollydays

Jacques12 wrote: »

As i stood by my 1st floor window smoking, i saw a van pull up directly below me. I had a very clear view of the inside front compartment of the van & saw that all the packages were marked "Amazon".
I watched the driver open a cardboard box, peel back the sticky part of the inner packaging, replace the item inside with one he took from under his seat, resealed the package with sellotape & placed it back in the cardboard box.
I tried to contact Amazon to report this as someone was going to get a dud / not working / or otherwise not the item they paid for.
Imagine my surprise when Amazon told me there was no way for them to deal with my complaint.
Disgusted, I hung up.
All i can say is to check your item BEFORE the delivery driver leaves. Because the one thing you can be sure of - Amazon will always claim they are not at fault.

There's nothing to stop you placing his reg on this thread