Boiler breakdown cover with Admiral insurance

Lakesy

Boiler breakdown cover with Admiral insurance.
Phoned up on the 2nd 2pm explained had child and person with cf was told would be put on priority call back 2-4 hours.
Around 7pm I phoned back and was told no one would be coming out.

Said I could book in to a hotel and reclaim the money, But only for accommodation not breakfast or dinner, would have to pay for rest myself, couldn't afford a hotel for the night, and couldn't risk putting it on credit card either if they decided my claim was invalid I would have not got a refund.

Phoned again on the 3rd was told again no one would be coming out.
Tried to get my own engineer but the only ones I could get couldn't give me a gas safe number so that again was a wasted day on the Internet and making phone calls and waiting on call backs. As couldn't get money back from admiral if repairs were done by someone not gas safe registered.

4th phoned again at 12pm was expecting a phone call at 8am that never happened, was told someone would be there in an hour.

Engineer came looked at boiler asked about a timer, I said it had been taken off as had kitchen refit, engineer asked about servicing I said I could get him the last service report from November as I had boiler service contract with power he said he didn't need it and said don't bother.
I asked what would be happening next, he said he would order a part and would be contacted again within 4 hours, and I would be up and running that night with heating.

I again phoned admiral at 5.30pm they said as my boiler hadn't been serviced the claim was closed. Still no contact from admiral of any type of update after sitting at home expecting a phone all to say an engineer was on his way,! I explained it was serviced and the engineer said not to bother getting the service report.

Nothing was ever mentioned about a service report for the entire 3 days.
I emailed them a copy of service report and they then said yes everything looks ok they would arrange for an engineer to contact me about repairs.

Probably spent about 2hours on phone to admiral and plumbers over the 3 days, not what you expect with boiler breakdown cover that actually says home emergency cover.

Phoned again 5th Jan 8.30am as didn't get any call back the night before.
Now told as the boiler fault was due to wear and tear I wasn't covered.

Ended up getting a plumber out myself at a cost of £120 after 4 dsys of being messed around