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Seller closed case refusing return

13

Comments

  • Dox
    Dox Posts: 3,116 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Just a thought - have you contacted the manufacturer in case they can help?If they can, it would be a lot less hassle for you and even if it means buying a component or two it might still be cheaper than the cost of returning.
  • martindow
    martindow Posts: 10,628 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    smudge56 wrote: »
    No I have his home address he just kept it in storage
    Thanks.
    Double check with Paypal where it should be returned to. As has been said do not do anything unless told to by PP.
  • smudge56
    smudge56 Posts: 690 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    edited 4 February 2018 at 11:15PM
    I won’t
    Have opened a case with PayPal and he is still disputing it
  • soolin
    soolin Posts: 74,449 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    smudge56 wrote: »
    I won!!!8217;t.
    Have opened a case with PayPal and he!!!8217;s still disputing it !!!55357;!!!56848;

    What exactly have paypal said, it seems a bit quick to have won anything.

    Do you mean you have 'won' the right to a return, in which case you will still have to return it at your own cost as stated by others above.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • unforeseen
    unforeseen Posts: 7,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    It's the random apostrophe code. 8217 is the problem some people are having ATM.

    It should read won't not won!!!8217;t.
  • smudge56
    smudge56 Posts: 690 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    soolin wrote: »
    What exactly have paypal said, it seems a bit quick to have won anything.

    Do you mean you have 'won' the right to a return, in which case you will still have to return it at your own cost as stated by others above.

    Sorry didn’t even look after I posted. Have now edited the post. As said above. Something happened to my apostrophe
  • soolin
    soolin Posts: 74,449 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    smudge56 wrote: »
    Sorry didn’t even look after I posted. Have now edited the post. As said above. Something happened to my apostrophe

    It is happening a lot, not sure what MSE have done to get this strange error.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Camman123
    Camman123 Posts: 18 Forumite
    Any update on this? I'm experiencing something similar myself :/
  • smudge56
    smudge56 Posts: 690 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Camman123 wrote: »
    Any update on this? I'm experiencing something similar myself :/
    There has been a few messages going back and forth - me stating item was not working - seller stating it was and blaming transit. I just keep replying that I never saw it working and now PayPal have escalated it. Just awaiting a decision
  • smudge56
    smudge56 Posts: 690 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    edited 28 February 2018 at 11:26AM
    PayPal have now come back to me wanting an engineers report confirming that the item is not working. I;m getting a horrible feeling that Im going to lose this case
This discussion has been closed.
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