MSE News: Passport prices to increase

Hoploz

I applied just within the deadline - posted special delivery on the Friday and arrived at passport office Monday. Received a letter stating application received after the deadline so the new rate applies. They are asking for an additional £50 for our family's passports. What can I do?

photome

Hoploz wrote: »

I applied just within the deadline - posted special delivery on the Friday and arrived at passport office Monday. Received a letter stating application received after the deadline so the new rate applies. They are asking for an additional £50 for our family's passports. What can I do?

My guess is you have 2 choices pay it and get your passports or nit pay and dont get them.

How did you apply

On friday online ( and then posted)

or by post on monday

mgdavid

photome wrote: »

My guess is you have 2 choices pay it and get your passports or nit pay and dont get them.

How did you apply

On friday online ( and then posted)

or by post on monday

we know they applied by post as they're being asked for £50 more (4 x £12.50). The online application increase is only £3 and 50 is not divisible by 3 as a whole number.

photome

mgdavid wrote: »

we know they applied by post as they're being asked for £50 more (4 x £12.50). The online application increase is only £3 and 50 is not divisible by 3 as a whole number.

In that case assuming the charge increased on or before the Monday the application was received then the increased charge is due IMO

DigForVictory

I had 90% of the paperwork ready to roll, but photobox didn't get the mugshots back in time. A delay that will cost me £37.50

Ah well, if I can't take a joke, I shouldn't get a passport.

Hoploz

photome wrote: »

In that case assuming the charge increased on or before the Monday the application was received then the increased charge is due IMO

The increased charge started from Tuesday.
I have proof of delivery signed for on Monday.

I can't be the only person, surely?

photome

Hoploz wrote: »

The increased charge started from Tuesday.
I have proof of delivery signed for on Monday.

I can't be the only person, surely?

have you called them and provided evidence that it was received on the monday

mgdavid

Hoploz wrote: »

The increased charge started from Tuesday.
I have proof of delivery signed for on Monday.
I can't be the only person, surely?

I suspect that it's not when the application was delivered by RM, but when the Passport Office open it and log it onto their system.
I have a renewal in at the moment; RM tracking shows it signed for at 08.48 last Thursday but it was only registered on the Passport tracking service at 14.31 on Friday.

photome

mgdavid wrote: »

I suspect that it's not when the application was delivered by RM, but when the Passport Office open it and log it onto their system.
I have a renewal in at the moment; RM tracking shows it signed for at 08.48 last Thursday but it was only registered on the Passport tracking service at 14.31 on Friday.

you are probably right

smudge56

If you send a screenshot of when it was signed for to customers services In Southport along with your reference numbers you may get a refund. Worth a try. You could also call and give the tracking number to the agent and they may be able to make a decision locally