Allay claims PPI

AndyThilo

metreid said:

Do Allay take off their fees THEN pay your refund? I ask because letter I got from them seems to suggest me paying their fee forst then they pay me which seems dodgy. I filled put forms so long ago I can't remember if I completed theirs or not. Been reading lots of negatives about them online.

I received the refund from Lloyds first, then Allay invoiced me for their fees. As I said, in my case, I paid it. With that and the extra payout from Lloyds I got back nearly 5k. 

craigyboy66

I initially enquired through Allay about PPI, but never filled in or returned their forms. I sent Lloyds a template letter from here, and received an award of nearly £7k. I then received an invoice from Allay for £1.5k.

I still had the unsigned forms from Allay, and emailed them this info. To be fair, they came back to me, (in writing), in less than a day, confirming I wouldn’t have to pay their invoice.  

Alpine_Star

Allay lost a court case on Thursday that they bought against someone who originally filled out an Angie's Advice  'free PPI check' on Facebook but did not sign & return paperwork subsequently sent to the defendant by mail . It was a classic case of Allay relying on a digital signature on a letter of authority that the defendant did not in fact provide. 

The judge held that no contract was ever struck and that even if there was, no cancellation form was provided under the requirements of distance selling regulations and no copy of the contract was provided in a durable medium.