Who's right here? Me or Letting Agent?

CommitedToChange

Mahsroh wrote: »

So had a reply back to the email I sent. Basically back tracking. Apparently there was a misunderstanding and they meant to tell me that the tenants paid everything on Saturday except the deposit and will be paying the deposit on Wednesday when they move in!!

Hmmm.......

Tenants mobile number is on the tenancy agreement so think I’ll contact them directly to clarify that!

Sack them - they sound useless.

Cheeky_Monkey

Mahsroh wrote: »

So had a reply back to the email I sent. Basically back tracking. Apparently there was a misunderstanding and they meant to tell me that the tenants paid everything on Saturday except the deposit and will be paying the deposit on Wednesday when they move in!!

Hmmm.......

Tenants mobile number is on the tenancy agreement so think I’ll contact them directly to clarify that!

I assume that's meant to say before they move in

HampshireH

What an odd way of working. Who pays their 1st months rent before their deposit.:think::think:

Sounds a bit backwards

Marvel1

Mahsroh wrote: »

Thanks for this. I did, oddly enough. In fact I have several times in the past, and my interpretation is the same as yours. The letting agent isn't budging or changing their mind though. If it's not sorted after 21 days i'll just do it myself to be on the safe side!

Not an agent i would want.

Mahsroh

I've gone back to them and asked what they're playing at. The individual at the letting agent is quite young and (I think) inexperienced, so I'm going to put the initial mistake over the tenancy deposit down to naivety. However, I now believe she's backtracking to save face and actually the deposit has been paid.....


I will contact the tenants directly to clarify! Their response may determine the next course of action as far as the letting agent is concerned.

Mahsroh

After a brief e-mail exchange I've just had a call from the manager! Think it's fair to say they've been well and truly "told".

G_M

Mahsroh wrote: »

After a brief e-mail exchange I've just had a call from the manager! Think it's fair to say they've been well and truly "told".

would be nice tto know what the manager told you though....

Mahsroh

G_M wrote: »

would be nice tto know what the manager told you though....

Nothing much, other than lots of apologies and a promise that the deposit will be protected and evidenced as soon as they receive it.


I also queries why they were waiting until the day they move in. She explained that they've paid a "deposit" - as a lump sum non refundable payment (as opposed to the security deposit) towards all the fees, rent for month 1 and security deposit and the balance will be paid tomorrow before they are handed the keys. I did point out that this created a grey area as to when the security deposit was received, as the lump sum payment already made is undefined in terms of what it covers - hence they assured me they would secure the deposit immediately, to remove any ambiguity. I.e. it will be protected before the date of the first payment.

Smodlet

Mahsroh wrote: »

After a brief e-mail exchange I've just had a call from the manager! Think it's fair to say they've been well and truly "told".

If they need you to "tell" them I don't understand why you bother with them at all. It sounds as if you are doing all the work so why pay a bunch of incompetents when you can do a much better job? To say nothing of the time and possible stress you would save yourself not having to deal with morons who might land you in court, if they are incompetent enough. Just a thought.

Mahsroh

Smodlet wrote: »

If they need you to "tell" them I don't understand why you bother with them at all. It sounds as if you are doing all the work so why pay a bunch of incompetents when you can do a much better job? To say nothing of the time and possible stress you would save yourself not having to deal with morons who might land you in court, if they are incompetent enough. Just a thought.

You are quite right. I haven't decided what to do yet. I'll get the tenants in first, then decide what to do about the letting agent.


I ended up doing everything myself with my previous tenants because the letting agent (not the same one) was so useless. The only thing is, I do live 150miles away from the property so there are occasions where it's just easier to ring the letting agent and say "sort this problem out".


But I certainly agree..... not a good start.... and this is a large national company too, as were the previous ones!