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Primera Air Advance Cancellation - my rights
in Flight delay compensation
20 replies 11.4K views
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It seems that there is a delay in the aircraft orders so schedules are affected
Have a check on their website on what flights and dates are still operating and if any of them fit your plans (assuming they can accommodate the numbers)
Again, I called the UK number that's on their website this morning and got through to an agent very quickly. Try it again, it's not a dead number.
Hindsight is everything of course but this case shows the potential downside of booking from an airline that doesn't have a large network or alliance partners to draw on when cancellations happen. Prices may be cheaper but options are limited if something goes wrong.
Primera Air emailed back. They have reduced the frequency of flights. Therefore for my cancelled flight back on 28th they offered to put me on an alternative Primera flight. E.g. 27th or 29th. The other option was to reroute with them on 28th to Stansted with an offer to cover the cost back to Birmingham.
I was upset to loose a day of my trip so I suggested an alternative. I asked to move my outbound flight from 12 August to the flight on 10 August. Then I asked for the flight back to be on 27th.
This was accepted within 15 minutes of emailing and I have had the new confirmation pdf. To be fair they have sorted this out and I now have an extra days. I originally wanted the Friday not Sunday flight but it was more expensive so this has actually worked out all the better for me with no additional charge. Good luck to everyone affected but wanted to suggest to people they can also ask for changes to original flight day if needed.
They don't operate from Manchester!
Birmingham Airport Scrapped by Primera Air
It would still appear that Primera won’t actually have enough aircraft delivered to operate their original intended schedule. So I guess if you don’t have the aircraft you pull the weakest routes and it seems Birmingham has suffered.
You can’t say they haven’t advertised... the campaign has been pretty good. Wonder what the Free Radio competition winners will do? Tickets to see Sam Smith in Boston flying Primera Air from Birmingham. Bit of egg on face if they’re gonna have to put them in a taxi to Stansted!
No idea why. Can't telephone them to find out any more information & have been told I just have to wait for them to contact me:(.
Don't know what irregularity people do all day but the telephone help was really good when you get through. I would recommend taking the next scheduled one from Primera if you can, although I appreciate travel plans are usually made back to back with other plans.
Hope this helps
Have you been given offocial notice that your flight is cancelled?
I would be inclined to be looking at making your own travel arrangements/re-routing and pass the expense on to Primera.
The alleged Ringleader.........