Prolific Academic Survey Alerts

OPMDaze

There's no cash outs at the moment if you click on the help there's a banner explaining.

lilbooboo

fabsaver said:

Has anyone else had their account blocked over the weekend?

I had an email from Prolific yesterday morning, saying that my account had been blocked due to suspicious activity from an IP address in the United States. I wasn't sure if it was genuine at first but when I tried to login to Prolific it confirmed that my account had been blocked due to repeated login attempts

I've never had this happen before and am pretty sure it must be related to the 'attempted cyberattack' currently on their website banner.

Yes, I had this email a few days ago and I just unblocked it from there and I was able to go onto Prolific again fine straightaway...I thought it was something I'd done, as I tried to go on Prolific from my phone while away from home and it didnt like it (something to do with IP addresses). I managed to redeem once after this then it was the day after that all this trouble started not being able to cashout. Again I thought it was just my account until i read about it on here. I got in touch with customer support through the chatbot and got a ticket but i guess they won't reply if this is happening to us all.

OPMDaze

All seems well again today with cash outs working 

Slinky

Is anybody getting the audible 'new studies available on prolific' notice since they updated the widget?

lilbooboo

OPMDaze said:

All seems well again today with cash outs working 

Not for me, in fact, whereas before a message came up saying it was processing then it didn't, now im getting messages in top right corner saying 'error' and 'transfer failed'. Is anyone else still having problems? The rest of the site is working perfectly...still getting studies coming through, and payouts approving - i've got up to £13.40 while all this is going on - it's just the cashout that's not working. I got an email telling me to reset my password today, but had no reply from customer support still. Quite worrying.

fabsaver

lilbooboo said:

OPMDaze said:

All seems well again today with cash outs working 

Not for me, in fact, whereas before a message came up saying it was processing then it didn't, now im getting messages in top right corner saying 'error' and 'transfer failed'. Is anyone else still having problems? The rest of the site is working perfectly...still getting studies coming through, and payouts approving - i've got up to £13.40 while all this is going on - it's just the cashout that's not working. I got an email telling me to reset my password today, but had no reply from customer support still. Quite worrying.

I'm in the same position. There was an official update from Prolific on Reddit yesterday afternoon, basically saying that cashouts had been enabled again for participants not impacted by the recent incident.

https://www.reddit.com/r/ProlificAc/comments/1d6ci1w/important_update/?sort=new

I managed to unblock my account using the link in the email but I still can't cashout. If I try I just get those instant pop up errors and failure messages in the top right corner.

Still no reply from Prolific to the ticket I raised with them at the weekend either. Their update does say that accounts affected will get an email with more details soon. Interestingly I also had a password reset email today too.

OPMDaze

Sorry didn't realise there were accounts still unable to withdraw hope it gets sorted for you asap.

fabsaver

Cashouts now working again as of a few minutes ago 

Hopefully they have released the block for everyone now.

lilbooboo

Thank you, just to let you know, it seems to have been resolved in the last hour or so...I've just been able to cash out. Hope everyone else's accounts are sorted as well.

sebloak

Anyone having problems starting studies? or the website being extremely slow to show the studies page? Just had one with 500 places left(!) by the time it showed the Start Study page, due to it being taking around 2-3 minutes to proceed beyond the reserve place page, it had filled. 3rd study today that has done that