Prolific Academic Survey Alerts

outoftheviciouscircle

[Deleted User] said:

Is anyone else finding that the Prolific site is 'down' just now? I can't get access using Chrome or Firefox and Clicking on Prolific Assistant goes to a blank screen.

Yes, its not working at all for me on Chrome or Safari

olliebean

[Deleted User] said:

Is anyone else finding that the Prolific site is 'down' just now? I can't get access using Chrome or Firefox and Clicking on Prolific Assistant goes to a blank screen.

Same here, and tbh I've noticed it "groaning" somewhat (taking longer to complete the auto-refresh, or needing to be manually refreshed) ever since the switch to the .com address.

[Deleted User]

I guess we'll just have to wait 'till it gets sorted.  Thanks from replying  - good to know it's not just me.

[Deleted User]

It's back!  Just now Prolific loaded as normal.  Just hope for a Study to become available now.

ElefantEd

Yup, back to normal, there was even a short study about watching football waiting for me!

fly-catchers

I got caught by that outage at Prolific yesterday. I am currently doing a twice daily work survey which has to be completed at a certain time. After several attempts I did access it yesterday on time. Completed it but when it returns you to the Prolific site I just got a white blank screen. On checking today I see it is shown as Timed Out though in reality I had completed it! Bit annoyed!

olliebean

fly-catchers said:

I got caught by that outage at Prolific yesterday. I am currently doing a twice daily work survey which has to be completed at a certain time. After several attempts I did access it yesterday on time. Completed it but when it returns you to the Prolific site I just got a white blank screen. On checking today I see it is shown as Timed Out though in reality I had completed it! Bit annoyed!

Worth messaging the researcher, I would say. The data from surveys is sent to the researchers via whatever survey platform they are using, not via Prolific, so If you completed the survey they ought to have received the data, regardless of whether Prolific registered it as completed.

fly-catchers

I did email the researcher but not heard back yet. Last night there was another outage and this time couldn’t even start the survey! This 3 week survey gave extra amounts for completing them all. Doubt I will get that though!

[Deleted User]

Anyone else finding.prolific is down at the moment

elsien

Yes, hanging for me at the moment.