Medion/ALDI PC -- went wrong, should we ask for compensation?

Bigcammy

Maybe you should ask them for the hard disk from the faulty machine, rather than the complete PC, along with the compensation vouchers of course

You can then recover the data yourself.

dbtor

I wouldn't complain about getting a new PC, especially seen as it's a newer model...the only downside is you lost all your data, Have you asked how much it would cost to repair/recover the HDD alone? you can have that sent back to you and wang it in a spare PC.

sanchosser

Latest: Medion now say it can be repaired and will return on Monday.
Compensation: Extra 3 months warranty.
(We'll be contacting Medion/ALDI by letter.)

sanchosser

Latest: PC delivered on Monday -- on turning on, it asked for a driver to be installed. Apparently, a wire wasn't connected and it wasn't tested(?!) They are sending out an engineer.

ormus

most warrantys only cover the actual loss and not any subsequent loss. this is pretty standard practice for any consumer item/service in english law.
if you fail to back up the data, then basically its just tough.
i think aldi is doing ok apart from the time taken, which is unacceptable.
a strongly worded letter aftwards may bring some extras, gratis.

sanchosser

Latest: It's Thursday, 7:30pm, and despite being told on Monday that an engineer would be coming out, nothing's happened.

sanchosser

Latest: Despite promises of getting an engineer to call, nothing's happened. A friend has fixed the PC (Medion forgot to connect two wires).
HOWEVER, there is nothing on the hard drive.

sanchosser

Still nothing. They're meant to be calling us back. I spoke to them on Wednesday and Friday, but nothing.

I can in NO way recommend Medion as a company. Their customer support is absolutely appalling.

amcluesent

>They're meant to be calling us back.<

Keep an accurate record, the write to trading standards and copy your letter by registered post to -

Managing Director
Aldi Stores Ltd
Holly Lane
Atherstone
Warwickshire
CV9 2SQ

You could also mention who won the war

sanchosser

Thanks for all that. I should have made clear that although we've been calling them and speaking to various people, they have no power to help -- all that is done by the supervisors who never call back.

We've given up calling now and awaiting their calls and will be writing a letter.

I'll let you know the outcome.