Medion/ALDI PC -- went wrong, should we ask for compensation?

sanchosser

Not sure where to post this, but am keen to hear any of your comments!

We bought a Medion MD8820 PC in Feb from ALDI.

It went wrong at the end of July (wouldn't turn on).

After numerous phone calls, emails, etc, it got picked up for repair in mid-Sep.

Heard nothing until today, when we were told it "can't be repaired" and are getting a "new one" instead (MD8822).

Is this good enough?

Red_Rose_Exile

Hmm, unless you had lots of personal items on the pc such as photos, then I would personally say yes, as that they are replacing it as per the warranty but with a pc of better specification.

amonra

Sounds fair to me. . . . . .

free4440273

I actually think it's good of them to give you a brand new PC (many suppliers would just try to 'fix' the problem which would just reappear later...). what i find worrying is the duration between pick-up and admittance - that's far too long: what's their excuse for this??

amcluesent

>Is this good enough?<

Don't think so. I'd wait until you actually get the new one, then write to the UK MD, listing the dates you called and the delays, saying how disappointed you were in their service. Ask for a gesture of goodwill such as £100 of Aldi vouchers

Inactive

Can you imagine any other retailer giving you a new and upgraded PC, I cannot.

It is your responsibility to make back ups of your own stuff on any P.C.

Nilrem

Strictly speaking I would be annoyed at the situation, but they would appear to have given you the replacement within 30 days of picking up the faulty unit, and it could be argued the updated model is compensation.

I doubt if they could/would give you ALDI's vouchers as Medion are the manufacturer and as such wouldn't have them
You could ask for something along the lines of a medion manufactuered accessory, but I wouldn't hold my breath.

KILL_BILL

when you have got the new pc and satisfied that it is working then write and make a complaint and suggest that they compensate you for the inconvenience etc.

irrespective that it is a medion pc - your contract is with alders as you brought it from them

never specify what you want in compensation by suggesting £100 in vouchers because you shoot yourself in the foot. Get them to make an offer and then haggle from there. for all you know they may have been prepared to offer you £200 vouchers at the end of the day etc

sanchosser

Thanks for your views.

I know we should've backed up the data, so that's our fault (I wonder what percentage do back-up?!).

Our main complaints are the length of time it took to be resolved and the complete lack of response.

They blamed the problem on a "fault with the motherboard" and said they can't retrieve the data. When we asked if we could have the old PC back so we could destroy it ourselves, they said we would have to pay £390 for it!

When I queried this, the lady spoke to supervisor, who said it could be
repaired, but they didn't know how long this would take!

BillScarab

What are the warranty details? Does it give any timescales in there for repair/replacement? If it's outside the T&C of the warranty then it may be worth trying to get compensation for the time it took.

Apart from the time it has taken it does sound like you've been treated pretty well by Aldi/Medion though.

BritBrat

I know we should've backed up the data, so that's our fault (I wonder what percentage do back-up?!).

Not many, but I do a whole system backup on the 1st of the month and daily backups of mail ect, pluss I have a backup folder that once it is a DVD size gets burnt to disk.

Having said that I have lost stuff in the past so maybe that is why I do it now. I even send some to my ISP web space so even if the whole house burnt down it would still be avialable.


As for your offer I think it's OK.