Counter Withdrawal Error

Le_Jardin

Apologies but I’m new today to the forum & unsure where I should post this. Please direct me if this is not the place to post this.
I withdrew some money over the counter at a Bank. When I got home I realised it was short by a large amount of money. I called logged the issue and was called back 2 days later returning my money with an apology. They said it was a bank error.
Can I be compensated for the 2 days of stress worrying if I would get my money back?

badger09

Le_Jardin wrote: »

Apologies but I’m new today to the forum & unsure where I should post this. Please direct me if this is not the place to post this.
I withdrew some money over the counter at a Bank. When I got home I realised it was short by a large amount of money. I called logged the issue and was called back 2 days later returning my money with an apology. They said it was a bank error.
Can I be compensated for the 2 days of stress worrying if I would get my money back?

Go to this thread

http://forums.moneysavingexpert.com/forumdisplay.php?f=20

Click the blue 'New Thread' button on the left under the headings, and choose a meaningful title eg 'Counter withdrawal error' or something like that.

Kim_13

I have moved the posts over to a new thread in the Budgeting and Bank Accounts section for you.

You don't lose anything by asking, but it may be that they argue that you should have noticed the error while still at the bank.

Were you withdrawing from an interest paying account? You could try asking for the lost interest if so, as they won't have been paying interest on the money again until it was returned to your account.

dj1471

You can complain and ask for a goodwill gesture but you're not entitled to compensation unless you actually lost money as a result of their error.

bengal-stripe

Le_Jardin wrote: »

I withdrew some money over the counter at a Bank. When I got home I realised it was short by a large amount of money.

But you were at the counter. The cashier would have counted the money in front of you.

Why did you not spot the mistake at the time?

PeacefulWaters

Le_Jardin wrote: »

Apologies but I’m new today to the forum & unsure where I should post this. Please direct me if this is not the place to post this.
I withdrew some money over the counter at a Bank. When I got home I realised it was short by a large amount of money. I called logged the issue and was called back 2 days later returning my money with an apology. They said it was a bank error.
Can I be compensated for the 2 days of stress worrying if I would get my money back?

If you ask and the bank agrees, you'll be compensated. There's not a fixed rule that says you must be. £25 would be more than reasonable.

Should you compensate them for not checking your receipt?

[Deleted User]

Why would you be compensated?

The money would have been counted in front of you, and common sense says to also count it yourself before stepping away from the counter.

What exactly are you being compensated for?

warby68

Words fail me but yes you might get a gesture if you ask nicely.

Personally, I'd slap myself round the head for not checking myself.

Mistakes happen but OP could have avoided the two days of ''stress'' - that's why I'd see it as shared blame

OK perhaps words didn't fail me

PS I so wish the word 'compensation' didn't exist - the behaviours it encourages repel me.

mgdavid

Compo hunter - nothing else to see here - let's move on.

glentoran99

Think you should count yourself lucky, Could easily have said you were given correct amount

Flobberchops

Compensation is usually given in recognition of negative financial impact or significant distress and inconvenience. You haven't lost any money so the question is how anxious are you to secure a "shut up and go away" payment in the range of £25-£50? I personally value my dignity a little more than that, but if that couple of notes will keep the bailiffs from your door, go for it I suppose.