Attempt to transfer to Vodaofne, a cautionary tale!

esuhl

redofromstart wrote: »

...the complete lack of communication or willingness to take ownership of the issue by Vodafone has been shocking.

redofromstart wrote: »

Lee, no reply to my original complaint of 22nd Jan, or the one I did via your form on 26th.

redofromstart wrote: »

Still no response from 22nd Jan contact or 26th Jan contact.

Yep -- that was my experience when I tried switching to Vodafone.

They advised me that I would be left without internet access for nearly two weeks while they swapped me over! *gasp* Surely not, in this day-and-age?!

Despite hours on the phone, no one could help. On one call, I spent TWO HOURS being transferred between five different departments before being cut off, whilst still waiting to speak to someone!

Emails (even one to the CEO, sent in desperation) went unanswered, or simply said there was nothing anyone could do.

I decided to abort the transfer... And couldn't even get through to anyone who could manage that! What absolute clowns! Eventually I convinced BT to use the process for stopping line-slamming fraud to block the transfer, and cancelled the direct debit.

^^ Maybe that process would help ensure that you can get broadband reactivated with BT?

redofromstart wrote: »

In short: Don't touch Vodafone home broadband with a barge pole . It simply isn't worth the stress or inconvenience.

I couldn't agree more!

dazzaofdagenham

Must admit I am was tempted to switch away from virgin media broadband .....paying 28 pounds per month for up to 200mbps

Wife wanted a landline really, but with horror stories like this I may just have to keep as I am

redofromstart

dazzaofdagenham, I suspect the vocal people are the very,very small minority where it has gone wrong. I'd moved a few times before without any issues at all, and will do again if BT hike their prices.

Just watch the offers, and check out the firms you are considering customer service ratings just in case.


I've still not had a response from them, so no surprises there.

esuhl

dazzaofdagenham wrote: »

Must admit I am was tempted to switch away from virgin media broadband .....paying 28 pounds per month for up to 200mbps

Wife wanted a landline really, but with horror stories like this I may just have to keep as I am

I was desperate to switch to Vodafone.

At the time, it was £20 for fibre AND they had a promotion where you could get a free action camera worth ~£180 -- something that I wanted to buy anyway! I literally bit their hand off to take the deal!

I did everything I could to try to get the issue resolved, but no one cared or took ownership, and most of the time I didn't get a reply at all. It took hours of my time. I ranted about the experience at the time here:

https://forums.moneysavingexpert.com/discussion/5705020

Argh. Sorry -- I'll shut up about it now. I'm still bitter about the fact that I lost out on that free action cam after getting so excited about it. :mad:

dazzaofdagenham

I am tempted to switch away from virgin for a better bill.

Don’t mind not having internet for a day or so, but it’s the problem solving that goes with it and the appearance or lack of customer service.

Maybe I’ll try and downgrade with virgin and look at VOIP.

jimarnold_2

like ESUHl i have detailed my nightmare with Vodafone on here

Its actually quite good with a decent router but not worth the 3 weeks without broadband and the 3 months to get everything sorted - except the free gift which i never got

Ive switched broadband 5 times - this is the only time its gone wrong BT blame Vodafone anf no-one at Vodafone seems to know or care

Changing BB should be easy and generally is but the test of ANY service provider is how they react when things go wrong - quite frankly Vodafone don't seem to care and are difficult to contact if you have a problem

esuhl

jimarnold wrote: »

Changing BB should be easy and generally is but the test of ANY service provider is how they react when things go wrong - quite frankly Vodafone don't seem to care and are difficult to contact if you have a problem

It's rather ironic for a company that specialises in communication, eh?

How come you didn't receive the free gift?! I hope you're putting pressure on them to deliver what they promised. I'd be looking at the small claims court...

Vodafone

Hi redofromstart,

Thanks for coming back to me.

I've checked your reference number and can confirm that your latest email has been received and we'll get back to you as quickly as possible.

Kind regards,

Lee

Vodafone Social Media

redofromstart

Vodafone wrote: »

Hi redofromstart,

Thanks for coming back to me.

I've checked your reference number and can confirm that your latest email has been received and we'll get back to you as quickly as possible.

Kind regards,

Lee

Vodafone Social Media

this made me laugh Lee - is that the one that says ring me, not my husband? Guess what, they just rang his phone again, not the one shown on the complaint form.

Vodafone

Hi redofromstart,

Please accept my apologies for the confusion over which number you're to be called on.

I've chased your complaint up with our Customer Relations team and requested that someone call you as soon as possible.

Kind regards,

Lee

Vodafone Social Media